Re: Consistent lag issue

Having the exact same issue as the user in the post

Consistent lag issue | EA Forums - 13472920

Game was working fine until I allowed it to update to the latest patch just released with the new map and new SMG

My game footage looks exactly like the footage that user posted a video of in that discussion

I Have tried every step known to man to rectify this but nothing works which tells this is something wrong with the update itself.

My PC is higher spec than the OP and I have a wired connection with superfast fibre broadband 1GB download speed.  Nothing wrong with my connection at all.
Something in the latest update has completely broken the game.

How do I open an official case for this?

If I cannot get this resolved soon I will be raising a request to my payment provider to reclaim the purchase price and all the in-game spending as this game is now completely non-functional which is unacceptable from a consumer goods rights standpoint.