I've explained the situation perfectly to EA, and they refuse to listen.
This game was developed for consoles and isn't ready for PCs, but they were in a huge rush to release it.
I'm considering suing EA because they've committed five offenses under Spanish law. Two of them are criminal offenses with severe fines and even prison sentences.
They've also committed three offenses under European Union law.
I don't know where you're from, but here, consumer rights are taken very seriously.
They've deceived us, they've scammed us, and EA is going out of its way to avoid providing customer service so we can't demand our rights.
Finally, I want to make it clear that you have 14 days by law for a refund, but if the game is poorly developed, you have 3 years, and they're not honoring that... which adds to the list of offenses.
Like I said, I intend to see this through to the end, and it's not the first time David has defeated Goliath.