Hello, good day, I have pre ordered the game " first pre order of my life " and I bought the game from EA app and I had this issue, I wonder when are we going to get the free seasonal pass that was promised to us the season already has started and we are still waiting for it.
Best Regards
never they not even trying to say anything
Support gave me this outrageous answer:
| Thank you for reaching out to EA for help. My name is Rajat and I hope you are well. I will help you with your case today. I understand you have not received free Battle pass. I want to inform you that we are unable to grant the Battle pass on our end. You may report this on forums.ea.com if you believe you were eligible and have not received. Thanks for your understanding. Please reach out should you need any other assistance. Thanks again for contacting EA! |
Here is the post that explained we would be receiving this content:
It just keeps getting worse:
Hi po55om,
Still need help? You can reach us on help.ea.com . Ezekiel V. |
There is something realy weird about this compensation. I did not recieve any compensation, today i finally recieved an email about the compensation and it should be in my inbox. BUT nothing in my inbox (ingame). I contact EA Hellp Chat (again) , and the advisor told me this rollout was already done, and everyone who did not recieve compensation is not eligible to recieve any ?
Hi Rokebo,
The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.
Anyone impacted by this issue should now have rewards in their inbox. Impacted players got:
12 Hardware
12 Career 60-minute Boosters
full access to a Season 1 Battle Pass.
If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass.
To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab.
You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.
Our advisors can’t give additional details or any in-game items relating to this outage.
Follow @Battlefield for more updates: https://x.com/Battlefield/
Thanks,
EA Help
So nothing visible at my booste menu and also no message in my ingame inbox?
But people who refunded money from EA during this EA APP OUTAGE , and did goto to Steam and did buy BF6 at Steam did got compansation?!
What is going on here ?
Anyone else with this similair situation/issue ?
I just made a similar post — on chat I was told the distribution is already closed, and if I didn’t receive the items, I’m simply not eligible. This is frustrating, considering they kept telling me for 15 days to be patient because I WOULD receive them.
This is a joke. Been going back and forth with "EA Help" for days now.
We will probably never see any compensation and I will never buy the pass after being promised a free one...
Same here, still no rewards - just automated responses saying the same thing and no info as to why I didn't receive it yet.
Support message about this:
"We'd like to let you know that our team has already sent out the in-game bonus content to the affected players. If you did not receive anything, it means that our team has verified that you were not affected by said outage. No further changes will be made in this regard."
They are now trying to sweep this under the rug after having stalled out refund time frames for weeks.
