When are we getting compensation for the EA app Outage ?

never they not even trying to say anything

Support gave me this outrageous answer:

Here is the post that explained we would be receiving this content:

It just keeps getting worse:

There is something realy weird about this compensation. I did not recieve any compensation, today i finally recieved an email about the compensation and it should be in my inbox. BUT nothing in my inbox (ingame). I contact EA Hellp Chat (again) , and the advisor told me this rollout was already done, and everyone who did not recieve compensation is not eligible to recieve any ?

Hi Rokebo,

The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.

Anyone impacted by this issue should now have rewards in their inbox. Impacted players got: 

12 Hardware
12 Career 60-minute Boosters
full access to a Season 1 Battle Pass. 

If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass. 

To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab. 

You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.

Our advisors can’t give additional details or any in-game items relating to this outage. 

Follow @Battlefield for more updates: https://x.com/Battlefield/

Thanks,

EA Help

So nothing visible at my booste menu and also no message in my ingame inbox?
But people who refunded money from EA during this EA APP OUTAGE , and did goto to Steam and did buy BF6 at Steam did got compansation?!
What is going on here ?
Anyone else with this similair situation/issue ?

I just made a similar post — on chat I was told the distribution is already closed, and if I didn’t receive the items, I’m simply not eligible. This is frustrating, considering they kept telling me for 15 days to be patient because I WOULD receive them.

This is a joke. Been going back and forth with "EA Help" for days now.

We will probably never see any compensation and I will never buy the pass after being promised a free one...

Same here, still no rewards - just automated responses saying the same thing and no info as to why I didn't receive it yet. 

Support message about this:

"We'd like to let you know that our team has already sent out the in-game bonus content to the affected players. If you did not receive anything, it means that our team has verified that you were not affected by said outage. No further changes will be made in this regard."

They are now trying to sweep this under the rug after having stalled out refund time frames for weeks.

I have yet to receive my compensation Nov. 4 2025 and I have PROOF.

Background

During the Battlefield 6 launch (October 10, 2025), the EA App outage caused a “purchase to play” error for many players who had already purchased the game.

EA publicly stated that affected players would receive compensation, which included:

• 12 Hardware items
• 12 Career 60-minute Boosters
• Full Season 1 Battle Pass (and Season 2 if Phantom Edition)

My Case

• Game purchased through EA.
• I was logged in on October 10, 2025, under my EA account.
• I encountered the “purchase to play” error repeatedly that day despite owning the game.
• My Discord account (can be verified through Battlefield Labs as I had to link it for the betas) shows timestamped proof (1:28 PM CST) of the issue in real time.
• The Battle Pass tab in-game is visible but locked — it tells me to buy the Battle Pass, confirming I never received it.
• I’ve checked my in-game inbox, EA Connect messages, and all menus; the compensation items are simply not there.

What Support Said

• Over multiple tickets, EA Help representatives confirmed the following:
• The compensation was automatically issued to “affected players.”
• They do not have visibility into what criteria determined who was “affected.”
• There is no manual method available for them to verify or correct incorrectly excluded accounts.
• As a result, they simply closed my case with “no further changes will be made.”

The Problem

This means EA’s system may have failed to tag legitimately affected players (like me), and there is no process to fix that failure.

That’s not a one-off support issue — that’s a structural gap in how compensation was handled.

What I’m Asking

• That this post be forwarded to the Battlefield 6 team or a senior support lead for review.
• That EA provides a way to manually verify eligibility for players who can show verifiable evidence they were impacted but not flagged by the automated process.

This isn’t about “missing rewards” — it’s about accountability.

If EA promised to make things right for players impacted by the launch outage, there should be a way to verify legitimate cases when automation fails.

Verifiable Proof