Community Manager
Hello, good day, I have pre ordered the game " first pre order of my life " and I bought the game from EA app and I had this issue, I wonder when are we going to get the free seasonal pass that was promised to us the season already has started and we are still waiting for it.
Best Regards
Support message about this:
"We'd like to let you know that our team has already sent out the in-game bonus content to the affected players. If you did not receive anything, it means that our team has verified that you were not affected by said outage. No further changes will be made in this regard."
They are now trying to sweep this under the rug after having stalled out refund time frames for weeks.
