[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

UPDATE NOV. 21, 2025 Hi everyone, We wanted to stop by with a brief update regarding the EA app issue that’s been discussed in this thread. Any players who were unable to access any modes have ...

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Seasoned Newcomer

4 months ago

Hello, good day, I have pre ordered the game " first pre order of my life " and I bought the game from EA app and I had this issue, I wonder when are we going to get the free seasonal pass that was promised to us the season already has started and we are still waiting for it.

Best Regards

Po55oM

Rising Observer

4 months ago

It just keeps getting worse:

Hi po55om,

Hello there,

Thank you for contacting EA Help. I hope you're doing well! I am Ezekiel, and I will be assisting you today.

I reviewed your concern and understand that you're inquiring about the goodwill gesture for the recent EA app outage of Battlefield 6.

First, please be informed that our team has already been made aware of this issue, and all affected users should have now received their rewards. That being said, I'm afraid to say that we can no longer provide further adjustments in this situation.

I appreciate your kind understanding on this matter, and thank you also for bringing this to EA Help. If there's anything else that we can help you with, please don't hesitate to let us know. We'll be glad to help you.

Still need help? You can reach us on help.ea.com .

Ezekiel V.
EA Help

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[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

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