Re: Wrongfully banned due to "Game Enhancing Software"

Hi, today I got a message that I'm banned. I've never used external software and I play the game as an amateur. I've had it for about a week and I'm always near the bottom of the table. I don't play it much and today I got a message that I used software to improve the game. I looked and there's already a colleague who has it too. Anyone else??? Coincidentally, we're both from the Czech Republic. I don't understand the connection, but I couldn't find this problem with anyone else anywhere on the internet. I wrote to EA and filed an appeal. Is it possible to request a refund if I have it through Steam? I have 46 hours of downloads and the game 7 days old