Battlefield 6 connects to Chile servers instead of U.S. East
TLDR: I live in Maryland USA but Battlefield 6 keeps routing me to the Santiago Chile data center every time I launch the game. It causes constant connection issues and high ping. I have done every possible local fix. This looks like an EA backend tenancy issue that needs a reset.
I’m hoping to find out if anyone else is running into this same issue or if EA staff can take a look.
I’m located in Maryland USA and my IP geolocation is confirmed by multiple lookup sites. However, every time I launch Battlefield 6 on PC (Steam plus EA App), my in-game tenancy shows:
PROD_DEFAULT-SANTIAGO-COMMON
That’s the Chile data center, roughly 4000 miles away from me. As a result, every server I join has high latency, constant orange connection icons, and severe desync, making the game nearly unplayable. I can’t join my US friends without connection problems.
Here’s what I’ve already done (none of this fixed it):
Confirmed my EA Account regional settings are set to United States
Cleared all EA App caches (ProgramData, AppData, LocalAppData)
Deleted and rebuilt all Battlefield 6 settings files
Flushed DNS, Winsock, and IP stack
Set DNS to 8.8.8.8 and 1.1.1.1
Verified game files in Steam
Switched between automatic and manual IP assignment
Tested multiple VPN endpoints (New York, Virginia, Chicago)
Confirmed my public IP geolocates to Maryland on multiple services
Even after all that, the game still forces me to the Santiago tenancy every login
What I’ve concluded:
This appears to be an EA backend issue where my account’s tenancy token is stuck on the wrong data center. Other users have reported similar problems in previous Battlefield titles when their accounts were cached to the wrong region. My account region and network are fine. It seems to be a stale entry in EA’s matchmaking or tenancy database that needs a server-ops reset.
What I’ve tried with EA Support:
Submitted two tickets (they don’t show up in My Cases)
No visible confirmation or escalation yet
What I’m hoping for:
To find out if anyone else is also being routed to Santiago or another far-away data center despite being in the US
Maybe get visibility from an EA community manager or support agent who can flag this for a tenancy reset on my account
If you’re having this issue too, please reply with your location, platform, and what data center your game shows (bottom-right corner of the main menu). It will help demonstrate that this is a wider backend bug, not just a local problem.
