I have to agree with after playing this game for year and now over 849 hours on BF4 - i have been banned from the game by punkbuster - they say mulithack - i am 56 years of age and have played this game all these years - i wouldnt know how to hack a game if i tried. After writing to Evenbalance to appeal the same guy responds every time and gives identical answers as follows
I wrote - Note #5: Can you provide me with the exact time and date that this hacking occurred, and also details of what the specific hacking was, do you have video evidence of this hacking as i would like a copy
the answer was - Note #6: I'm sorry, but the prior explanation answered your question and we have nothing further to say on the subject.
We will investigate any credible information regarding any possible false detections. If you think you have found a specific program that causes a false detection please let us know.
I have wrote asking them for the date and time of the alleged incident so i could then look into any possible issue on my PC and they wont tell me - i just get this same stock response - atrocious service and EA are allowing this company to ruin peoples gaming experiences and as mentioned earlier i will now avoid all EA games as they use this appalling company who ban innocent people. check this rationale for the ban
Note #3: We do not find this violation to be triggered in error, and it will not be removed.
The supplied GUID has been associated with hacking or interfering with the normal operation of our PunkBuster software and has therefore been compromised resulting in a global ban from PunkBuster enabled game servers. We have no way of knowing who was actually playing with this GUID at the time the violation was triggered. We also have no way to know if the violation was triggered on your specific computer. Our system does not collect personal information and furthermore we have no way to attach a cheat/hack violation to a specific person. This ban will not be lifted as then the person who did trigger the violation would again be able to join PunkBuster Servers using this GUID.
To be clear: we are not saying that you cheated as we have no way to know who triggered the violation. If it is certain that no one playing on your computer ever had a cheat/hack violation triggered by PunkBuster, then your GUID (cdkey and/or game account password) has been stolen by or leaked to someone who has used it on a different computer to trigger the violation. We do not have the means to help you find out who is responsible for compromising your GUID.
So they acknowledge it probably wasnt me or even my PC but go ahead and ban my account - so the innocent are punished and the hacker walks away to do it to someone else
EA you are responsible for this as you ARE allowing them to do this to to honest fee paying customers of yours
