Nothing in any of those links helps to resolve the core problem of Origin being less than secure. I have never been phished, I have a complex password and change them frequently, I am virus free, I don't visit unscrupulous websites...infact I use several methods to block known phishing websites, block the majority of social networks and other malicios sources. All of my other online accounts are secure so the problem described in my title and in my post is a question about Origin and to EA in general. If what I described does not alert employees from EA to take action and assist me with my account immediatly than my conclusion is exact and sound. I will attempt to follow up on Monday as asked by the chat agent, but in the meantime my account is compromised, I can't change the password as described in the original post and EA is doing nothing about it for the time being.
PS: Since hackers/crackers already managed to reset my security question, in Russian no less, with a solid password in place it sounds like regardless of what EA manages to do for me I will still be at risk from whatever vunerabilty was in place before.
Update: Apparently this problem is huge http://answers.ea.com/t5/Battlefield-3/Account-Hacked-Compromised-and-Account-Security/td-p/365452/page/4 and by looking at EA's reaction it is not a #1 priority to correct it. EA if you care about your customers here is the best way to resolve the problem.
A.) When your customers use any of the communication methods available (forums, chat, phone or email) please respond immediately to security issues. It is unacceptable to have to wait a day let alone days and in some cases weeks to resolve these types of problems. They deserve a 24/7 phone number that will connect them with people in their own continent who can immediately address these issues specifically.
B.) Determine where the source of the problem is post haste! Is it internal to your organization? Is it a flaw in your web server configuration, a database or Origin itself? It should be obvious by now that it is something EA has overlooked or is not putting enough resources into correcting.
C.) Resolve the technical problem or close the security breach and immediately compensate your customers by either gifting them a popular title they don't already own, refund them for the full price of their latest purchase, provide them with a credit towards a future purchase and issue a very public apology so your customers feel validated.
