Account was hacked, username changed but, they added all their buddies.
Yep, they hacked this account and changed my username from it's original one to this, and then made my security question into russian. I only managed to regain it when they attempted to change the email adress. I want to change it back to english and change my username back as well because it doesnt feel secure, and I REALLY hope they didn't take any of my CC information. They even put some hours in on BF4 for me ( great I guess, but apparently they weren't very good.)
Anyway, what should I do now? I've complied a list of the names of who the hacker added to my friends list (also seemed to have blocked all of my friends)
And went onto those user's profiles to do some digging, and some of those names were constant so that's what I took note of. I would try EA support, but I work full time and can never seem to catch them during business hours. Thanks for your time, and lets catch these dummies.
Unfortunately here on Answers HQ, We cannot help you with this problem. This must go through EA Support.
If you believe that your account has been compromised / hacked such as situations where personal information (email address etc) has been changed without you doing so, you will need to contact an EA Game adviser for assistance. If you are unable to access this page because your login info being changed, create a new account for this purpose: EA Help - Contact Us LinkDetailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.
SpoilerSome players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After you get your account sorted out refer to this on how to maintain account security to avoid this in the future: How to maintain account security
