Community ManagerHey there @MidnightProfitt
Sadly EA Help was correct when they said there was nothing they can do. When you unlink an an account you lose all in game progress as pointed out in this article
"When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over. "
I know it's not what you're hoping to hear but unfortunately that is the case
Yeah but from what I've read from others, they said once you link your EA account to the email it was originally linked to, then your progress is kept. In my case, I've never linked my EA account to another email and just linked it back to my original email.
So you're still telling me that all my progress is lost, even though the disclaimer states that if you link it to another email then your progress won't transfer over? Why is the option of unlinking your account even available if you just lose all your progress regardless?
The quote you've placed here doesn't even apply to my situation since all I've done is unlink my account and then link it back to the SAME email address and same EA account. In theory, that should mean that my progress should stick with my account, but instead I've lost everything. Can you explain this better to me please?
Community Manager@MidnightProfitt
While I understand it may have worked for some others unfortunately that isn't always the case.
To clarify a little bit:
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc and so any time a platform is unlinked, it loses that progress which would be why your progress no longer appears.
While that progress can sometimes be restored by re-linking the platform to the same EA Account in some cases, that's not always possible. This is mentioned in the warning that must be accepted before any unlink is possible, but you can also read through this page for those details ,this is the same link as the one I provided above.
From the sounds of things you've re-linked your EA account to the platform it was originally linked to, but I'm afraid if that didn't result in the progress being restored, that would be permanently lost and not something we have any ability to manually correct sadly.
I know this isn't the answer you were hoping for and I'm sorry we can't help further.
Well that's an absolute shame and completely disheartening to hear.
It's unbelievable that something like this can happen when it technically shouldn't even be the case.
I've now lost thousands of hours of progress all because of a fault in this system which is insane to me. I would've thought that I could unlink and re-link my account with no issues, but unfortunately, something as simple as that can never be so easy.
I hope you're able to help push this issue to the higher ups at EA if possible because it is completely unfair to millions of gamers out there to have a feature within the EA system that could involuntarily reset people's progress. I may not be able to ever get my progress back, but this shouldn't be an issue that others should have to go through, so I hope that this issue gets brought up within EA so that others won't run into this problem in the future.
I just recently unliked my EA account and linked it back in and all my progress was there!
