Forum Discussion

Seasoned Veteran

6 years ago

"An unknow error has occured: Error Code 1"

All servers hosted in Germany can not be joined due to error code 1. Please fix this. We pay for the servers and we would like to get what we payed for.

battlefield 1

EA_Darko

Community Manager

6 years ago

Hey @IzzyBeIIa I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

IzzyBeIIa

6 years ago

I have tried all the steps and I still get "error code 1". Here are the UOTrace results

(Removed the uo tracer, try avoiding showing off personal info) - Atic

EA_Atic
DICE Team
6 years ago
Hello everyone,

I sent this up to our teams for investigation, in the mean time I'm assuming you get this error on all servers including RSP, also do you have this issue in quick match and server browser?

Thanks again for all the reports! 🙂

/Atic
- IzzyBeIIa
  6 years ago
  @EA_Atic Yes, I do have the issue for server browser. I can play with quick match but it puts in me in a server with NO PLAYERS. There's no point, its been a week now.
  - EA_Atic
    DICE Team
    6 years ago
    Thanks for the information @IzzyBeIIa @JRMBelgiumTwitch
    
    Reason why I'm asking this questions is we are having issues trying to reproduce the issues on our side which is making it harder to find or point point where the issues is.
    
    So quick match is "working" but no server browser - when joining official servers do you have the same issue?
    
    If you know anyone having this issue, it would be great if they could respond to this topic. It helps a lot! 🙂
    
    Thanks!
    
    /Atic