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Akinau's avatar
Akinau
10 years ago
Solved

asdasd

buyed 5 days ago played 3 hours "UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNABLE TO REFUND""UNAB...
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    Hi @Akinau

    If you're looking for a refund and it's not processing for you through Origin then you'll need to speak with one of our game advisers so they can investigate this further.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Thanks,

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 years ago

Hi @Akinau

If you're looking for a refund and it's not processing for you through Origin then you'll need to speak with one of our game advisers so they can investigate this further.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Thanks,

- Andy -

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