@EA Rtas I purchased the full game on EA App with transaction ID 1007046323752, payment was deducted successfully, order history shows valid purchase. I have cleared cache, deleted license files, run EA as admin, waited over 24h, but the game still missing in library. Please manually refresh my account game ownership, attached full payment proof and screenshots，
Community ManagerHey hjklkll11,
Unfortunately we can't help with this here on the forums, as we're not able to look into your account to see what's happening with your order. Our live support team will be able to take a look at this for you. Hopefully they can figure out why your game isn't showing up.
7月4日，我第一次购买了完整版游戏。付款成功处理，但游戏从未出现在我的EA游戏库中。后来，我又买了同一款游戏，这次购买成功出现在我的账户里。
我支付了两笔不同价格的订单：第一次付款是15.95货币单位，第二次是13.95美元。我最近注意到，第二笔订单可以退款，而第一次订单在我这边无法退款。
因此，我写信请求您的帮助。你能帮我解决第一次失败购买的全额退款，或者解决所有权问题，让第一次购买的游戏能加入我的游戏库吗？我可以随时提供这两份交易记录。
Hi hjklkll11,
You'll need to contact EA Help, as EA_QueenBee mentioned. Nobody here can help with missing purchases, unfortunately, as your game account cannot be accessed for security reasons.
