Dear Ea_Leeuw,
Thanks so much for investigating! We are several that have been in contact with the EA Help live chat, while being very kind and understanding the support unfortunately provides macroed responses irrelevant to the help request. Two of my cases were specifically regarding the server outage and I was offered on both occasions a trouble shooting list to restore my account or fix my internet connection instead. Very strange.
Based on one of the forum post one support agent suggested EA had completely shut down the servers. If this is the case it is extremely disappointing. We are fairly tight knit community playing the game and many friends have contact through the game and have not traded outside contact details, meaning they are now they are potentially forever lost in the ether.
It should be taken into consideration that during the current market with inflated prices on computer parts the financial threshold for many players to enter the top tier PC game environment is simply too high. We see several new players instead getting their first introduction to the Battlefield franchise through for example Bad Company 2.
Both Bad company 2 and Bad company 2 Vietnam is upheld by community servers with admins paying everything from 30-50 USD monthly on subscription.
If I interpret your post correctly EA has however not shut down servers and this is just a temporary outage, which obviously is encouraging. I think everyone can agree that any future shut down of EA server support should be announced in due time, at least so that admins can get out any server subscription agreements and not incur unnecessary costs.
Best Regards,
Yeppe/Yerko