Only the account dispute email will be able to help resolve your ban. However if you just want to know the reason for the ban a Game Advisor at EA Customer support "may" be able to help if they put the reason on your account. I can't give any guarentees that they will know anything but you can always give them a try. I would also recommend resending your email to the account dispute email making sure that your email has all of the information outlined above.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).
😕mileyhappy: I actually tried the Game Advisor this morning and got the following response:
I am sorry but I am unable to provide you any information about this issue, accountdisputes are the only one who can help you with this problem. I am really sorry and I understand your frustration.
I will send another email if I don't hear from them tomorrow.
I do appreciate you confirming I have explored the options available to me & see if there were any other options to login to play.
Looks like I have some time to finish the Single Player Campaign in Offline mode.
Thanks again & I hope you have a good day.
