Try this may help you out ;
Method 1: Restart the computer by using a clean startup procedure
When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.
To restart the computer by using a clean startup procedure, click the following article number to view the article in the Microsoft Knowledge Base:
For more information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
331796 Perform a Clean Startup to determine whether background programs are interfering with your games or programs
Method 2: Create a new user account
Follow these steps for your version of Windows.
Windows 7 or Windows Vista
Step 1: Open User Accounts
Click Startthe Start button , type Control nusrmgr.cpl in the Start Search box, and then press ENTER.
Click User Accounts.
User Account Control permission If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
Step 2: Add a new user
On the Users tab, click
Add.
Type a name for your user account, type your full name, and then type a description for your account.
If the computer is set up as part of a client/server network, type the domain name, and then click Next.
Note If the computer is set up as an individual computer without a network or in a peer-to-peer network, you do not have to provide a domain name.
Type a user password, and then type the user password again to confirm it.
Important Passwords are case-sensitive. For example, “MyPassword” and “mypassword” are treated as different passwords.
Click Next.
Select the level of access for your user account, and then click Finish.
Note Some games require a user account that has administrator-level access to run.
Windows XP Home Edition
Click Start, click Control Panel, and then click User Accounts.
In the Pick a task list, click
Create a new account.
Type the name that you want to use for the account, and then click Next.
Select the account type that you want, and then click
Create Account.
Note Some games require a user account that uses the administrator account type to run.
Windows XP Professional Edition
Step 1: Open User Accounts
To open User Accounts, click Start, click Run, type Control nusrmgr.cpl in the Open box, and then click OK.
Step 2: Add a new user
On the Users tab, click
Add.
Type a name for your user account, type your full name, and type a description for your account.
If the computer is set up as part of a client/server network, type the domain name, and then click Next.
Note If the computer is set up as an individual computer without a network or in a peer-to-peer network, you do not have to provide a domain name.
Type a user password, and then type the user password again to confirm it.
Important Passwords are case-sensitive. For example, “MyPassword” and “mypassword” are treated as different passwords.
Click Next.
Select the level of access for your user account, and then click Finish.
Note Some games require a user account that has administrator-level access to run.
If the issue continues to occur, go to the next method.
More information
If creating a new user account fixes the problem, sign out of this new user account, and then sign in to your usual user account to see whether the problem reappears there. If there is still a problem in your usual user account, you may want to use the Fix It button in the following article to restore the default security settings in this account. Then check whether that fixes the problem. Otherwise you must move your data from the account that has the problem into the user account that you just created so that you can access it when you use the new user account.
313222 How do I restore security settings to the default settings?
For more information about how to copy data to your new user profile when you are using Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
811151 How to copy data from a corrupted user profile to a new profile in Windows XP
For more information about how to copy data to your new user profile when you are using Windows Vista, click the following topic title to view the topic in Windows Help and How-to:
Fix a corrupted user profile
If the issue continues to occur, go to the next method.
Method 3: Change the compatibility setting
Note This method may not work for newer games that require advanced features.
Right-click the game icon, and then click Properties.
Click the Compatibility tab.
Click to select the Run this program in compatibility mode for check box, and then select Windows 98/Windows Me from the list.
Click OK.
If the issue continues to occur, go to the next method.
Method 4: Update the video driver
Contact the manufacturer of the video adapter for information about how to obtain and install the latest version of the video driver for your video adapter. To see whether applicable driver updates are available, visit the following Microsoft Windows Update Web site:
http://update.microsoft.comClick Play to view this streaming media demonstration.
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To determine the name and the manufacturer of your video adapter, follow these steps for your version of Windows.
Windows 7 or Windows Vista
Click Startthe Start button , type dxdiag in the Start Search box, and then press ENTER.
Click the Display tab.
Under Device, look for
Name and Manufacturer.
Click Exit.
Windows XP
Click Start, click Run, type dxdiag in the Open box, and then click OK.
Click the Display tab.
Under Device, look for
Name and Manufacturer.
Click Exit.
Click Play to view this streaming media demonstration.
If the issue continues to occur, go to the next method.
