battlefield 1 istallation error
At installation I receive the following error message, "The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (2147942750)."
I am unable to proceed be...
Forum Discussion
Hi. I bought Battlefield 1 yesterday. My download ran fine, but when I click the install button, it pops up with the error:
Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (2147942405)
I tried installing it manually, as that was what some people had tried and fixed it. But that didn't work. I once again was left at an error screen saying the following words:
One or more issues caused the setup to fail. Please fix the issues and then retry setup.
0x80070005 - Access is Denied
I have tried installing this in safe mode with networking, with administrator, and I have redownloaded the game. Nothing has been working. I can paste the log file below if that helps.
Spoiler
[2364:2228][2016-11-01T06:58:00]: Burn v3.6.3536.0, Windows v6.2 (Build 9200: Service Pack 0), path: F:\Program Files (x86)\Origin Games\Battlefield 1\__Installer\vc\vc2012Update3\redist\vcredist_x64.exe, cmdline: '-burn.unelevated BurnPipe.{5B9B2B09-71FA-43E9-831D-18DE1DCDFAE4} {C93B9DCF-A1B5-4FE3-A460-D49301B52963} 4948'
[2364:2228][2016-11-01T06:58:00]: Setting string variable 'WixBundleLog' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800.log'
[2364:2228][2016-11-01T06:58:00]: Setting string variable 'WixBundleOriginalSource' to value 'F:\Program Files (x86)\Origin Games\Battlefield 1\__Installer\vc\vc2012Update3\redist\vcredist_x64.exe'
[2364:2228][2016-11-01T06:58:01]: Could not load or read state file: C:\ProgramData\Package Cache\{a1909659-0a08-4554-8af1-2175904903a1}\state.rsm, error: 0x80070002.
[2364:2228][2016-11-01T06:58:01]: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610'
[2364:2228][2016-11-01T06:58:01]: Detect 2 packages
[2364:2228][2016-11-01T06:58:01]: Detected related bundle: {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}, type: Upgrade, scope: PerMachine, version: 11.0.61030.0, operation: Downgrade
[2364:2228][2016-11-01T06:58:01]: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[2364:2228][2016-11-01T06:58:01]: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[2364:2228][2016-11-01T06:58:01]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[2364:2228][2016-11-01T06:58:01]: Detect complete, result: 0x0
[2364:23D0][2016-11-01T06:58:03]: A newer version of this product is installed but downgrade failure has been suppressed; continuing...
[2364:2228][2016-11-01T06:58:03]: Plan 2 packages, action: Install
[2364:2228][2016-11-01T06:58:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_0_vcRuntimeMinimum_x64_rollback.log'
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_0_vcRuntimeMinimum_x64.log'
[2364:2228][2016-11-01T06:58:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_1_vcRuntimeAdditional_x64_rollback.log'
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_1_vcRuntimeAdditional_x64.log'
[2364:2228][2016-11-01T06:58:03]: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2364:2228][2016-11-01T06:58:03]: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2364:2228][2016-11-01T06:58:03]: Planned related bundle: {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
[2364:2228][2016-11-01T06:58:03]: Plan complete, result: 0x0
[2364:2228][2016-11-01T06:58:03]: Apply begin
[1354:131C][2016-11-01T06:58:03]: Creating a system restore point.
[1354:131C][2016-11-01T06:58:03]: Created a system restore point.
[1354:131C][2016-11-01T06:58:03]: Caching bundle from: 'C:\Users\Josh\AppData\Local\Temp\{a1909659-0a08-4554-8af1-2175904903a1}\.be\vcredist_x64.exe' to: 'C:\ProgramData\Package Cache\{a1909659-0a08-4554-8af1-2175904903a1}\vcredist_x64.exe'
[1354:131C][2016-11-01T06:58:03]: Registering bundle dependency provider: {a1909659-0a08-4554-8af1-2175904903a1}, version: 11.0.60610.1
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to create run key.
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to update resume mode.
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to begin registration session.
[2364:2228][2016-11-01T06:58:03]: Error 0x80070005: Failed to begin registration session in per-machine process.
[2364:2228][2016-11-01T06:58:03]: Error 0x80070005: Failed to register bundle.
[2364:2228][2016-11-01T06:58:03]: Apply complete, result: 0x80070005, restart: None, ba requested restart: No
[2364:2228][2016-11-01T06:58:00]: Setting string variable 'WixBundleLog' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800.log'
[2364:2228][2016-11-01T06:58:00]: Setting string variable 'WixBundleOriginalSource' to value 'F:\Program Files (x86)\Origin Games\Battlefield 1\__Installer\vc\vc2012Update3\redist\vcredist_x64.exe'
[2364:2228][2016-11-01T06:58:01]: Could not load or read state file: C:\ProgramData\Package Cache\{a1909659-0a08-4554-8af1-2175904903a1}\state.rsm, error: 0x80070002.
[2364:2228][2016-11-01T06:58:01]: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610'
[2364:2228][2016-11-01T06:58:01]: Detect 2 packages
[2364:2228][2016-11-01T06:58:01]: Detected related bundle: {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}, type: Upgrade, scope: PerMachine, version: 11.0.61030.0, operation: Downgrade
[2364:2228][2016-11-01T06:58:01]: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[2364:2228][2016-11-01T06:58:01]: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[2364:2228][2016-11-01T06:58:01]: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[2364:2228][2016-11-01T06:58:01]: Detect complete, result: 0x0
[2364:23D0][2016-11-01T06:58:03]: A newer version of this product is installed but downgrade failure has been suppressed; continuing...
[2364:2228][2016-11-01T06:58:03]: Plan 2 packages, action: Install
[2364:2228][2016-11-01T06:58:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_0_vcRuntimeMinimum_x64_rollback.log'
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_0_vcRuntimeMinimum_x64.log'
[2364:2228][2016-11-01T06:58:03]: Condition 'VersionNT64 AND (VersionNT > v6.2 OR (VersionNT = v6.2 AND (NTProductType = 1)) OR (VersionNT = v6.2 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND NOT (NTProductType = 1)) OR (VersionNT = v6.1 AND (NTProductType = 1)) OR (VersionNT = v6.1 AND NOT (NTProductType = 1)) OR (VersionNT = v6.0 AND (NTProductType = 1)) OR (VersionNT = v5.1) OR (VersionNT = v5.2 AND NOT (NTProductType = 1)) OR (VersionNT = v5.2 AND (NTProductType = 1)))' evaluates to true.
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_1_vcRuntimeAdditional_x64_rollback.log'
[2364:2228][2016-11-01T06:58:03]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\Josh\AppData\Local\Temp\dd_vcredist_amd64_20161101065800_1_vcRuntimeAdditional_x64.log'
[2364:2228][2016-11-01T06:58:03]: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2364:2228][2016-11-01T06:58:03]: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2364:2228][2016-11-01T06:58:03]: Planned related bundle: {ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}, type: Upgrade, default requested: None, ba requested: None, execute: None, rollback: None, dependency: None
[2364:2228][2016-11-01T06:58:03]: Plan complete, result: 0x0
[2364:2228][2016-11-01T06:58:03]: Apply begin
[1354:131C][2016-11-01T06:58:03]: Creating a system restore point.
[1354:131C][2016-11-01T06:58:03]: Created a system restore point.
[1354:131C][2016-11-01T06:58:03]: Caching bundle from: 'C:\Users\Josh\AppData\Local\Temp\{a1909659-0a08-4554-8af1-2175904903a1}\.be\vcredist_x64.exe' to: 'C:\ProgramData\Package Cache\{a1909659-0a08-4554-8af1-2175904903a1}\vcredist_x64.exe'
[1354:131C][2016-11-01T06:58:03]: Registering bundle dependency provider: {a1909659-0a08-4554-8af1-2175904903a1}, version: 11.0.60610.1
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to create run key.
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to update resume mode.
[1354:131C][2016-11-01T06:58:03]: Error 0x80070005: Failed to begin registration session.
[2364:2228][2016-11-01T06:58:03]: Error 0x80070005: Failed to begin registration session in per-machine process.
[2364:2228][2016-11-01T06:58:03]: Error 0x80070005: Failed to register bundle.
[2364:2228][2016-11-01T06:58:03]: Apply complete, result: 0x80070005, restart: None, ba requested restart: No
I'd really like to be playing this game, as 89 USD is a lot of money to be paying for a bug. Thanks for helping.
EA_Barry
Community Manager
Community ManagerCan you both let us know if installing the following packages straight from Microsoft has an effect here please:
Download the Microsoft Visual C++ Redistributable Packages for Visual Studio 2013, which is the latest supported Visual C++ redistributable package for Visual Studio 2013.
Download the Microsoft Visual C++ Redistributable Packages for Visual Studio 2012 Update 4, which is the latest supported Visual C++ redistributable package for Visual Studio 2012.
I am having the same issue as the original post and this didn't work for me. On the second link, I keep getting error "0x8007015e - No action was taken as a system reboot is required." but rebooting doesn't do anything and I get the same error no matter how many times I reboot.
