Hey @Drunk3n_Squid try clearing local and cloud saves for Battlefiled 1 for your Xbox one and then try playing BF1 again.
That should work for you.
/Atic
And we're almost on april and we still don't have a solution for this issue. I'm on pc, experimenting the same thing. The difference is that i have the trial. Actually, when it works and I get log without watching the intro again, I appear as disconected, and I'm absolutely sure that's not the case; So I just can play only the "campaign" and never the multiplayer. Also, sometimes when i play battlefield 4 I can't play the campaign, and that's since i downloaded and played battlefield 1 for the first time. I hope EA find a solution for this issue. Is horrible...
I've been suffering with this same problem for about 6 months now, as soon as I mentioned I had spent £50 on the game and that it should surely be classed as selling faulty goods, EA stopped responding.
Fantastic customer service...
This all started after an update kicked in sometime last year around September 2017 or October. I basically have to play the intro, then it sends me to the hub, then says I need to download an in game update, then sends me back to the main menu where I have to play the intro again, then when I back out of that it sends me to the main menu again where I have to play the intro a 3rd time. Then after that finally sends me to the main hub.
After the 3rd time I can then play the game, however none of my settings for controls or gameplay save, and I have to re create a lot of my class load outs. But not all the time and not with all of them.
This is as much detail as I can give to my issue and I swear to God EA you need to sort this as it is absolutely disgusting that this is how people that are keeping such a greedy company afloat are being treated. At least reply to these issues even if it's just to say ooh sorry we've screwed up.
Thanks
Kiefer Rusowicz
