Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Battlefield 1 PC won't connect to online.

I just tried to play Battlefield 1 for the first time in probably a couple months, after I got the update and launched the game it says I'm offline with a button that says go online. Clicking it multiple times does nothing. My origin is online and working, hence the downloads and even the ability to try and join a friends game. I reinstalled both it and origin. Deleted all the local files from AppData and Documents, flushed my DNS and nothing has seemed to work. I've seen a few of these posts on here but none seem to have solutions and are outdated as of now. One solution I saw on a forum was to turn of DX 12, that didn't work for me either. Any help would be appreciated. 

This is of course for the PC version if it wasn't clear. Thanks!

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hello Archi. Thankfully I can inform you that I've gotten this problem solved. Friday night I believe I finally was able to get a call back from the EA help and they sorted out my problem. They had me close and re-open Origin client and do a repair on the game (obviously things I've done in the past) and they looked at my account on there end as well, and after all that I was able to log into the game just fine. The person I spoke with didn't see anything wrong with my account like a ban or anything so I was still confused by what exactly happened. Not sure if it was my building a new PC and reinstalling the game and then transferring the game to another HDD after the initial install and maybe that was giving some false flag on my account since it might've been picked up as another machine running it. Regardless of the problem it's sorted now. Thanks for coming by this website though, I'm sure there are a lot more problems that can be solved with the help of EA staff.

17 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    What is origin client?
  • metalyss's avatar
    metalyss
    8 years ago

    I think i discovered the problem,after last update  windows 10 defender antivirus is stoping me from playing battlefield 1. So i instaled another antivirus (AVG) and now the online game works fine

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    That's great to hear @metalyss, thank you for sharing this.

    With one of the recent Windows updates, Defender was way more strict in regards to blocking programs, I am under the same impression. Glad to hear it was an easy solution though.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Sorry to necro the thread, but I found a fix to this issue no-one else seems to have mentioned anywhere on the net (atleast for what was happening in my particular case anyway)

    So the issue was, I could log into origin, people would see me online, I could see friends, but if I launched BF1 I could not "go online" (btw I think this would also work if it was BF4 I was having the issue with)

    Basically the issue was that the game couldn't create a player profile folder...

    The way I discovered this was because I was also having to set the sound and play the intro every time I launched, therefore it dawned on me that there was an issue with the profile/settings saving... I'd previously set my "documents" folder (where the game likes to create your player profile folder) in Windows to a location on my external X: HDD

    At some point in the future I'd then removed that drive... Thus BF1 was then trying to create a profile folder/access a profile folder, in a location that no longer existed, and this was stopping me from going online. As soon as I plugged the X: back in, or switchted the documents library back to somewhere on the C:, it immediately created the player profile folder it needed, and I was able to go online...

    It might be worth mentioning this to the devs, as the game neither a. told me it was having an issue creating the player profile folder, or b. created the folder somewhere that was possible, and with a little programming I imagine it wouldn't be too difficult to do this.

    Anyway hope this helps someone in the future!

  • Are find out yet ?. Before I watched YouTuber Thailand them fix already . It work but right now YouTube deleted him channel so . I couldn't do it 

  • This exact thing was happening to me i just restarted my game a * tone of times and one of the times eventually popped up a update screen in game! not on the launcher or anything and once i updated it it let me go online

About Battlefield Franchise Discussion

Discuss Battlefield games in this community forum.133,675 PostsLatest Activity: 44 minutes ago