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Anonymous's avatar
Anonymous
8 years ago
Solved

Battlefield 1 PC won't connect to online.

I just tried to play Battlefield 1 for the first time in probably a couple months, after I got the update and launched the game it says I'm offline with a button that says go online. Clicking it mult...
battlefield 1
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hello Archi. Thankfully I can inform you that I've gotten this problem solved. Friday night I believe I finally was able to get a call back from the EA help and they sorted out my problem. They had me close and re-open Origin client and do a repair on the game (obviously things I've done in the past) and they looked at my account on there end as well, and after all that I was able to log into the game just fine. The person I spoke with didn't see anything wrong with my account like a ban or anything so I was still confused by what exactly happened. Not sure if it was my building a new PC and reinstalling the game and then transferring the game to another HDD after the initial install and maybe that was giving some false flag on my account since it might've been picked up as another machine running it. Regardless of the problem it's sorted now. Thanks for coming by this website though, I'm sure there are a lot more problems that can be solved with the help of EA staff.

EA_Archi's avatar
EA_Archi
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Hello @GZUSFarh 

I am really sorry for those connection issues, and can totally understand your frustration. Have you tried to load your system with Clean Boot and launching the game afterwards? This can give us more insight on the nature of this issue. If you want to get in touch with EA Advisers on this, you can use this direct phone number to do so +44203 014 1818. Keep us posted on your progress.

Cheers,

Archi

Anonymous's avatar
Anonymous
8 years ago

Hello Archi. Thankfully I can inform you that I've gotten this problem solved. Friday night I believe I finally was able to get a call back from the EA help and they sorted out my problem. They had me close and re-open Origin client and do a repair on the game (obviously things I've done in the past) and they looked at my account on there end as well, and after all that I was able to log into the game just fine. The person I spoke with didn't see anything wrong with my account like a ban or anything so I was still confused by what exactly happened. Not sure if it was my building a new PC and reinstalling the game and then transferring the game to another HDD after the initial install and maybe that was giving some false flag on my account since it might've been picked up as another machine running it. Regardless of the problem it's sorted now. Thanks for coming by this website though, I'm sure there are a lot more problems that can be solved with the help of EA staff.

  • Anonymous's avatar
    Anonymous
    8 years ago

    What number was that and what if I am on exbox

  • Anonymous's avatar
    Anonymous
    8 years ago
    What is origin client?
      • metalyss's avatar
        metalyss
        8 years ago

        I think i discovered the problem,after last update  windows 10 defender antivirus is stoping me from playing battlefield 1. So i instaled another antivirus (AVG) and now the online game works fine

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