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Anonymous's avatar
Anonymous
8 years ago
Solved

Battlefield 1 stuck on title screen Xbox one

Every time I launch the game it loads normally but when I push A to continue its freezes and doesn’t load. Work perfectly fine on other profiles.
battlefield 1
  • EA_Atic's avatar
    EA_Atic
    8 years ago

    Hey @Loplo_Fox,

    Thanks for the information! 

    Could you try to theses steps:

    1. Press controller 'Option' on game tile
    2. Choose 'Manage Game'
    3. Select 'Saved data'
    4. Press controller 'Option' again over affected profile
    5. Select 'Delete saved data' 
    6. Choose 'Delete everywhere' first
    7. If the profile image still appears in 'saved data' repeat step #6 but this time choose 'Delete from console' this time.

    /Atic 

Anonymous's avatar
Anonymous
8 years ago

ATIC,

I completed every trouble shooting step listed at least twice. I also tried to sign in on another xbox and had the same issue. After I select my profile it freezes on the title screen. 

  • What Xbox os versions are you on: 10.0.16299.4037
  • Could you please upload a Youtube clip with the issue you are having and link it to us:   https://www.youtube.com/watch?v=YQMBuEgUMSo&feature=youtu.be
  • We also need what version of Battlefield 1 that is installed on your machine: 1.0.51.47049
  • Do you use disk or download version of Battlefield1? Downloaded version from Microsoft store 

I have no idea how old this thread is but please reply if you can do anything. Should I call EA?

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
8 years ago

Hey @Loplo_Fox,

Thanks for the information! 

Could you try to theses steps:

1. Press controller 'Option' on game tile
2. Choose 'Manage Game'
3. Select 'Saved data'
4. Press controller 'Option' again over affected profile
5. Select 'Delete saved data' 
6. Choose 'Delete everywhere' first
7. If the profile image still appears in 'saved data' repeat step #6 but this time choose 'Delete from console' this time.

/Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Hi, I have the same issue with my battlefield 1 game. Does deleting saved data everywhere mean that I will lose my online progress?
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @Sandeep_G It will only remove local saves that are saved in cloud. 

    So removing that save wont remove your MP data 🙂 

    Everything that is done Online is saved on our end. 

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    That worked. Thanks so much! I guess I wasn't deleting the saved data everywhere the first 10 times I tried that.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Battlefield 1 Digital Copy refuses to Launch on Xbox One S after recent update on November 10, 2017. I have tried repeatedly, it just won't Launch. I did Delete my Saved Data option from Everywhere it didn't Launch, so I deleted my entire saved Data from console, no data showing now, still won't launch. Now I'm getting a message, it says:
    (Do you own this game?) ( if you bought this game online, please sign in to xbox live)
    Error Code: 0x803f8001
    Version: 1.0.51.47049
    Size: 66.3GB
    Data Saved: None
    See video, explains my issues
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @FatherDarkCloud

    Try to remove your Gamertag from your XboxOne S and then re add it. 

    Don't forget to do power cycle to clear your temp files from the system. 

    I cant see any video that uploaded.  

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    I signed out of xbox live, rebooted xbox one s, signed back into xbox live. Battlefield 1 still wouldn't load or launch. So, I Deleted the Game itself from my console drive. I went into Microsoft Store to redownload Battlefield 1.

    I wasn't able to find Battlefield 1 in the Games Section, but found it in (EA Access). It said, I have to join EA Access to play Battlefield 1. There asking for more $$. I already purchased Battlefield 1 Digital Copy with a Redeem a Code.
    This game Battlefield 1 was my first Digital Copy ever purchased and I'll never purchase another Digital Game ever from Microsoft! To many BUGS or GLITCHES in Digital Downloads! I'm going to have to start buying the Game Disks, never Trust the Microsoft Store. I'm out of $59 dollars and Microsoft stole it. Give me a game that wouldn't Launch after a recent game update.
    I played the game when I bought it, multiplayer and after the 11/10/2017 Game update, it quit Launching. Plus I can't reinstall it from store, and I'm surely not going to spend more money to EA Access to play the game.

    GAMER BEWARE - BATTLEFIELD 1 - DIGITAL COPY - XBOX ONE S - UPDATES - (BUGS, GLITCHES, PROBLEM)
  • Anonymous's avatar
    Anonymous
    8 years ago
    Mines says clear data and it's the only option it won't work with my problem it's still happening

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @FatherDarkCloud If your game is not showing up in: games and apps on your xbox profile, and its on the xbox profile that you did buy the game with. Call Xbox support and see what is going with the purchase.

    Hey @BigFoot357 Just to make sure you got the problem that game freeze after selection  profile to play with and when you want to clear data for your profile it don't work? 

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Yes that's exactly my problem I did everything Xbox help told me to do.
    And o don't have the option to delete everything or every where mine says clear data I believe
  • Anonymous's avatar
    Anonymous
    8 years ago
    And FIFA works fine and bf4 works fine
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @BigFoot357 You sure, as the issue seems to be corrupted saves on the profile so clearing the cloud completely is they to solve the issue. 

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    It don't give me the clear from cloud option
    Settings>apps and games >highlight bf1> press menu>manage game>scroll to save> then highlight bf1Save data>press menu>only option is clear data I don't get two options
    Is there a new update on Xbox 1 I'm not aware of ?
  • xboxdeath's avatar
    xboxdeath
    8 years ago

    Hi,

    There are 2 options Delete on the console and delte everywhere, everywhere is local and cloud games saves. You'll lose offline game saves, online in game options but your online progression will not be affected.

  • Anonymous's avatar
    Anonymous
    8 years ago
    OMG all this time I was pressing the bf1 on save not my profile thx it work
  • Anonymous's avatar
    Anonymous
    8 years ago

    Hey @Loplo_Fox , did you lose all of your offline progress when you followed Atic's advice?

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hey @cmonsep That will happen by doing those steps. :/ 

    /Atic 

  • Anonymous's avatar
    Anonymous
    8 years ago
    it helps only to start the game over. i mean the campaig. i complete the initial campaign, and then the game stucks on the black screen trying to load the next campaigne
  • xboxdeath's avatar
    xboxdeath
    8 years ago
    That may be your installation is corrupt. Try a reinstall if this is your fate each time.

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