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Anonymous's avatar
Anonymous
8 years ago
Solved

Battlefield 1 stuck on title screen Xbox one

Every time I launch the game it loads normally but when I push A to continue its freezes and doesn’t load. Work perfectly fine on other profiles.
battlefield 1
  • EA_Atic's avatar
    EA_Atic
    8 years ago

    Hey @Loplo_Fox,

    Thanks for the information! 

    Could you try to theses steps:

    1. Press controller 'Option' on game tile
    2. Choose 'Manage Game'
    3. Select 'Saved data'
    4. Press controller 'Option' again over affected profile
    5. Select 'Delete saved data' 
    6. Choose 'Delete everywhere' first
    7. If the profile image still appears in 'saved data' repeat step #6 but this time choose 'Delete from console' this time.

    /Atic 

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
8 years ago

Hello everyone!

I'm looking in to this issue and I need a bit of information from you guys and I just want to make sure you done the troubleshooting list i'm posting down below. 

Have you done this steps to try the to solve it?  

  • Power cycle
  • Do other EA games work for you?
  • Reinstall the game 
  • Remove the gamertag and re download it
  • Remove BF1 saves
  • Remove BF1 cloud saves (this don't remove multiplayer stats, they are stored on our server)
  • Tried your XboxOne account on another XboxOne, start Bf1 to see if the same problem happen.

If the above don't work please gather the information below.

This is the information i need from you guys. 

  • What Xbox os versions are you on.
  • Could you please upload a Youtube clip with the issue you are having and link it to us. 
  • We also need what version of Battlefield 1 that is installed on your machine.
  • Do you use disk or download version of Battlefield1?

How to get the game version number of the software on the Xbox.

  1. Open my games and apps 
  2. Find Battlefield 1
  3. Click LB + RB plus + view on BF1
  4. You should now see allot of text, we need the big texts on top. 

Thanks everyone! 🙂 

Edit: added some more information to the list, that we need.

/Atic 

xboxdeath's avatar
xboxdeath
8 years ago
Good morning, the delete everywhere solved the issue. I suggest the developers write some code to notify users of a corrupted save, in addition give them a pop up with in dtructions gor clearing the saved data. I spent 4 hours hunting the internet and deleting, downloading 66GB only to find this post buirried in a thread.

The programs could also write a script that Nogales the loading of the corrupted save data after a failed count of 3 trieds for example, then prompt the user that their saved offline progression has been corrupted.

I hope you’ll return these suggestions as the user base really shouldn’t have to trolll the internet for a simple validation routine that every game should have.

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