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Bolero_xzh's avatar
Bolero_xzh
5 years ago

Battlefield 1 weapons missing

Dear Ea/Battlefield Team

I became a member of EA Play Pro a few months ago and started to play Battlefield 1. At the beginning, I was surprised by finding five weapons, such as Fedorov-Degtyarev LMG, which used to be the rewards of pre-ordering Battlefield V in my account. I think they are included with EA Play Pro.

However, after playing for about 90 hours, I can't find them in my account any more. But I can still find my record of using these weapons in battlefieldtracker.com.

Can you help me recover these weapons?

Thanks

battlefield 1

23 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    5 years ago

    Hey @Bolero_xzh

    Sorry to hear about this issue you're experiencing.

    However, I would recommend getting in contact with Support, since this might be an Account related issue.

    You can contact them via Live Chat here: https://help.ea.com/en/contact-us/

    If you're unable to contact them there, you can also contact EA Help via Direct Message on Twitter: Twitter.com/EAHelp

    Thanks 🙂

    - iluminate

  • Bolero_xzh's avatar
    Bolero_xzh
    5 years ago

    Thank you for your reply @iluminatethesky 

    Actually, I have contacted them already, but they told me that the option to add pre-order items is not available to them. Their suggestion is that I should post the issue on the forum as the game team checks the forum regularly, if there would be any options available, they would be happy to do that for me. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    @Bolero_xzh Did you lose EA play in the meantime by any chance and did you pre order Battlefield V?

    @iluminatethesky Is correct for missing items or Account related issues is not something we can help with on AHQ or EA forums.

    /Atic

  • Bolero_xzh's avatar
    Bolero_xzh
    5 years ago

    @EA_Atic  My membership will not expire until next year. After all these, I guess the only way to recover my items is waiting until my membership expires and repurchase membership.

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