@Nino_Z
Thanks for reaching out!
While I sympathize with your situation, as mentioned by @ragnarok013, this isn't something we'll be able to assist with on Answers HQ. Account related queries are reviewed by our support team at EA Help.
You do mention you've already been in contact with them. If they aren't able to replace your copy, then purchasing an English version is the only option left.
Keep in mind @ragnarok013 is a volunteer giving up his free time to help fellow players. Even if you don't like an answer you receive here, please treat others within this community with respect. A small ask, but it helps everyone.
Regards,