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Anonymous's avatar
Anonymous
11 years ago
Solved

battlefield 4 crashing, after i have installed something new on my system

hello guys, 

i join a game on BF4 and after a few seconds maybe a min, the game crashes then i get a windows error saying it stopped working. its a fairly new system about a month old. BF was running fine then a week or so ago i tried updating my drivers to see if thats why i couldnt use my second monitor then after that the game stopped working (same crash as above) so i rolled back after trying some more stuff to fix it. then a few days later i installed BF3, then it started to crash again (same crash as above) tried updating drivers the C++ thing, tried updating PB, tried all stuff of the internet, ended up rolling back my system again worked fine untill i installed WINRAR yesterday keeps crashing again and tbh i havent got a clue what it is and i cant keep rolling back everytime i install something and it stopps working lol.

i look at event viewer and it means **bleep** to me. so was wondering if any of you nice people would be able to help me out?

this is the error message from event viewr

Faulting application name: bf4.exe, version: 1.3.2.3825, time stamp: 0x53a4d82a
Faulting module name: dbghelp.dll, version: 6.3.9600.16520, time stamp: 0x52e694f8
Exception code: 0xc0000005
Fault offset: 0x000000000011577c
Faulting process ID: 0xac0
Faulting application start time: 0x01cfc8fd2715cdd2
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe
Faulting module path: C:\Windows\SYSTEM32\dbghelp.dll
Report ID: 8957ff59-34f0-11e4-8279-40167e698e8d
Faulting package full name:
Faulting package-relative application ID:

And this is the other information one what comes with it  :

Fault bucket 85940898694, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bf4.exe
P2: 1.3.2.3825
P3: 53a4d82a
P4: dbghelp.dll
P5: 6.3.9600.16520
P6: 52e694f8
P7: c0000005
P8: 000000000011577c
P9:
P10:

Attached files:
C:\Users\Chris Heaton\AppData\Local\Temp\WER7129.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Chris Heaton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_bf4.exe_c262c09fc0f116b55f52c138a8b19ce3192239e5_e1604e2d_0a7185bb

Analysis symbol:
Rechecking for solution: 0
Report ID: de200711-34ef-11e4-8279-40167e698e8d
Report Status: 0
Hashed bucket: b79ff4822e247bc855d08dec9416a933

  • Seems like you are running on an Intel platform. I would probably redownload and install all the latest drivers for it, you can search for them automaticly here:

    http://www.intel.com/p/en_US/support/detect

    If that doesn't work I would personally probably just format and install everything from scratch - sometimes Windows installations just break and keep fixing it is just not worth it after some time.

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    when i ran the windows system file checker it said:

    windows resource protection found corrupt files but was unable to fix some of them.

    details are included in the CBS. log

  • Anonymous's avatar
    Anonymous
    11 years ago

    ive tried it in safe mode and still get the same thing. so i looked in the cbs. log and here is a few lines from it, seem to be the same line down the log.

    2014-09-05 11:59:17, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-09-05 11:59:17, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    2014-09-05 11:59:17, Info CBS Session: 30394616_1876953865 initialized by client WindowsUpdateAgent.
    2014-09-05 11:59:17, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
    2014-09-05 11:59:17, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

  • Hi just to try and help out what windows are you on ?  


    If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything .

    dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

     When its done reboot

  • Anonymous's avatar
    Anonymous
    11 years ago

    i done them both and they all repaired and everything repaired succesfully but now im getting these messages

    Application: IAStorDataMgrSvc.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    Stack:
    at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
    at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
    at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
    at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

    and this 

    Faulting application name: IAStorDataMgrSvc.exe, version: 12.9.0.1001, time stamp: 0x526ed2ab
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x05514c0d
    Faulting process ID: 0x768
    Faulting application start time: 0x01cfc92daf834fe1
    Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    Faulting module path: unknown
    Report ID: 0737b38e-3521-11e4-8289-40167e698e8d
    Faulting package full name:
    Faulting package-relative application ID:

    their is also 2 imformation rports too

    Fault bucket , type 0
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: IAStorDataMgrSvc.exe
    P2: 12.9.0.1001
    P3: 526ed2ab
    P4: IAStorUtil
    P5: 12.9.0.1001
    P6: 526ed28f
    P7: 2e
    P8: 0
    P9: System.NullReferenceException
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IAStorDataMgrSvc_1ad2f1be7f776fff4d95d7fc683d6c9f0718a8_6ce8f1c2_1772b05a

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: 0737b38e-3521-11e4-8289-40167e698e8d
    Report Status: 4100
    Hashed bucket:

    and this one

    Fault bucket -242623078, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: IAStorDataMgrSvc.exe
    P2: 12.9.0.1001
    P3: 526ed2ab
    P4: IAStorUtil
    P5: 12.9.0.1001
    P6: 526ed28f
    P7: 2e
    P8: 0
    P9: System.NullReferenceException
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_IAStorDataMgrSvc_1ad2f1be7f776fff4d95d7fc683d6c9f0718a8_6ce8f1c2_17b2b3b6

    Analysis symbol:
    Rechecking for solution: 0
    Report ID: 0737b38e-3521-11e4-8289-40167e698e8d
    Report Status: 0
    Hashed bucket: 395c2d5be014eaa427265e143a202daa

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    Seems like you are running on an Intel platform. I would probably redownload and install all the latest drivers for it, you can search for them automaticly here:

    http://www.intel.com/p/en_US/support/detect

    If that doesn't work I would personally probably just format and install everything from scratch - sometimes Windows installations just break and keep fixing it is just not worth it after some time.

  • Anonymous's avatar
    Anonymous
    11 years ago

    thanks for your help guys. i had to reinstall windows to fix it.

    kept coming up with problems after i fixed one now everything is working fine.

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