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Lpr3z's avatar
Lpr3z
Seasoned Novice
11 years ago
Solved

Battlefield 4 has stopped working

Hi All, the last couple of days has seen my Battlefield 4 play for approx 1 min then I get the 'Battlefield has stopped working' error mesg and the game closes. reinstalled it all last night an...
battlefield 4
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    atidxx64.dll

    ATi Driver

    ((Sorry I copy and pasted this... so some of it is duplicate... my fingers get tired ya know? :P ))

    ---- You could try renaming your PROFSAVE_profile first.

    ---- Install latest AMD drivers  (or beta)

    http://support.amd.com/en-us/download

    ---- If still no.. Try uninstalling and installing agian

    http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

    ---- If still no

    Try this. If you aren't used to Safe Mode or scared of BSOD don't do it.

    Uninstall your AMD drivers per the official method (Control Panel)
    Restart into Safe Mode
    Run DriverSweeper
    Restart
    Install Latest Drivers

    http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

    If you have a BSOD on restart. Go back to Safe Mode. Go to System->Device Manager->Display Adapters Remove them, restart.

    Safe Mode /w Networking will save the day

    Be careful

Anonymous's avatar
Anonymous
11 years ago
Approved

Go to Reliabilty History, find the report and post it here.

Latest drivers?

Does rename your BF4 "PROFSAVE_profile" with .BAK  do anything?

Lpr3z's avatar
Lpr3z
Seasoned Novice
11 years ago

Hi,

no idea where to get the report from, where is reliability history?

where can i find the prosave file?

just updated to the beta drivers and now it creashes on the map splash screen

thx for the help...

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    If you go to Start and type "Reliability" it'll pop up.

    Same goes for 8 / 8.1  just start typing at the Start page

    Find the crash, right click and view tech details.

    ( I ask for this because sometimes it's easy to spot a smoking gun driver issue... if it doesn't have a ***.DLL file associated it's pretty much useless to me)

    C:\Users\>>user>>\Documents\Battlefield 4\Settings.

    C:\Users\>>user>>\Documents\Games\Battlefield 4\Settings.

    • Lpr3z's avatar
      Lpr3z
      Seasoned Novice
      11 years ago

      please see below:

      this was from last night as tonights are not listed.

      Description
      Faulting Application Path:    G:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

      Problem signature
      Problem Event Name:    APPCRASH
      Application Name:    bf4.exe
      Application Version:    1.2.0.2
      Application Timestamp:    537eb51a
      Fault Module Name:    atidxx64.dll
      Fault Module Version:    8.17.10.545
      Fault Module Timestamp:    53507ed6
      Exception Code:    c0000005
      Exception Offset:    0000000000298c5d
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    2057
      Additional Information 1:    dc75
      Additional Information 2:    dc751a634e35056b200c6d205d756e89
      Additional Information 3:    d018
      Additional Information 4:    d0181aca7389fed306459d90034d7786

      Extra information about the problem
      Bucket ID:    33326188

      • Anonymous's avatar
        Anonymous
        11 years ago
        Approved

        atidxx64.dll

        ATi Driver

        ((Sorry I copy and pasted this... so some of it is duplicate... my fingers get tired ya know? :P ))

        ---- You could try renaming your PROFSAVE_profile first.

        ---- Install latest AMD drivers  (or beta)

        http://support.amd.com/en-us/download

        ---- If still no.. Try uninstalling and installing agian

        http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

        ---- If still no

        Try this. If you aren't used to Safe Mode or scared of BSOD don't do it.

        Uninstall your AMD drivers per the official method (Control Panel)
        Restart into Safe Mode
        Run DriverSweeper
        Restart
        Install Latest Drivers

        http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

        If you have a BSOD on restart. Go back to Safe Mode. Go to System->Device Manager->Display Adapters Remove them, restart.

        Safe Mode /w Networking will save the day

        Be careful

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