Battlefield 4 keeps crashing on PC [Jan 9]

General Info
Chat start time	 Oct 30, 2013 6:25:38 PM EST
Chat end time	 Oct 30, 2013 6:53:16 PM EST
Duration (actual chatting time)	 00:27:38
Operator	 Gyandeep
Chat Transcript
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Gyandeep: Thanks for contacting EA Customer Experience, my name is Gyandeep. How may I assist you today?
you: hello
Gyandeep: How may I help you?
you: I can't play BF4 only in MultiPlayer mode... Need help
Gyandeep: Please have patience.
Gyandeep: I will take sometime to respond you.
you: ok
you: this is the error
you: Error Game disconnected: something went wrong.
Gyandeep: Since millions of customers are log in the game at the same time and so you are getting this error.
Gyandeep: Please wait for 24 hours.
you: more 24h?!
you: OMG!
you: I just buy this game 8 months early to this?!
you: wait 48h?
Gyandeep: I assure you that you will be able to play without any problem.
you: this is not accepble, sory!
Gyandeep: No, its not 48 hours.
Gyandeep: Its maximum 24 hours.
you: This makes no sense, man.
Gyandeep: I hope you understand our limitation.
Gyandeep: I know your frustration.
Gyandeep: Its reasonable.
you: The game was released the 29th. Yesterday I already could not play if you ask me over 24h, 48h are.
Gyandeep: I don't want to give you any wrong information, so I am giving you maximum time 24 hours.
you: Sorry to insist, but I need you show me a report from DICE or EA informing that you told me now.
you: I have 32 years, man.. I'm not a kid.
you: I will contact my lawyers
Gyandeep: Case: 10360785
Gyandeep: You can take this case.
you: This is a tremendous absurd! I bought the game in advance and I'm playing with 48h delay.
Gyandeep: It will help you in assistance.
you: how can I see this case, please?
Gyandeep: This case case includes all our conversation.
Gyandeep: Yes.
Gyandeep: Please wait.
Gyandeep: Don't go away.
Gyandeep: Here are steps how to re-open an existing case on the help page: 
1. Click on "Talk to a Game Advisor". If you are not logged in, log in. 
2. When prompted with 'Are you contacting us about an existing case?' click "Yes". 
3. In the "Select a Case" dropdown, select the pre-existing ticket. 

For any further help, Please feel free to get in touch with us anytime.
Gyandeep: Is it okay now?
you: Why some people do not have the same problem as me? If something is overloading the servers, also my friends would see this error sometimes and I have already managed to play a few times. I never got into any server.
Gyandeep: Since its a newly release game, so its getting new issues.
Gyandeep: Our engineers were working hard to resolved it.
Gyandeep: We don't want our customers to dissatisfy.
you: Sorry but this response is not acceptable. 
you: Sorry but this response is not acceptable. I feel aggrieved. Bought in advance and will play after all. My K / D ratio will be impacted with this.
Gyandeep: We want them to enjoy their game, so that in future they will again enjoy our games.
Gyandeep: The best you can do is that please have patience for 24 hours.
you: Ok, thanks anyway, Gyandeep
you: have a nice day
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Gyandeep: Take care.
Gyandeep: Have a great day ahead even if you are unhappy with us.
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.