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Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

Battlefield 4 payment failed

your payment has failed this could be caused by an expired payment method or incorrect information ??? whats that i allready buyed the game wtf and i c'ant found my bf4 in my library game
battlefield 4
  • XSV_NiTEMARE's avatar
    XSV_NiTEMARE
    11 years ago

    Hi there again,

    I see now that you have bought both the Battlefield 4 Premium Membership and Battlefield 4. And of course, you should be able to play the game you have paid for. 

    As this is a community board, we can't really do much else from here. Please contact the EA Customer Support here [help.ea.com] and they will be able to help you further.

    If you have any further questions about this, please let me know right away!

    - Best regards,

      Timmie.

XSV_NiTEMARE's avatar
XSV_NiTEMARE
Legend
11 years ago

Hello,

Have you already paid for the game once? Or did you recently bought the game?

If so, the payment process seem to not gone through. Have you received any confirmation email for receipt of the game? You should have got this.

Please let me know and I will help you further.

- Best regards,

  Timmie.

Anonymous's avatar
Anonymous
11 years ago
Approved

yes i paid bf4 premium membership and yes i have the RECEIPT (Order Number: 1449091542 ) 

Order Date: 2014/05/31 

  • XSV_NiTEMARE's avatar
    XSV_NiTEMARE
    Legend
    11 years ago

    Hi again ausilot1,

    When you start the game, it says that you must pay again. Correct?

    Have you tried to re-install the Origin client? Please try this and if the problem persists, please get in touch by a EA Game Advisor here [help.ea.com] and they will be able to update your Origin account.

    You can download the latest Origin client here; https://www.origin.com/download

    - Timmie

    • Anonymous's avatar
      Anonymous
      11 years ago
      Approved

      thx for help but no i c'ant found the game in my library when i go to the order history i found that bf4 failed (your payment has failed this could be caused by an expired payment method or incorrect information) this happen in the middle of the download 

  • XSV_NiTEMARE's avatar
    XSV_NiTEMARE
    Legend
    11 years ago

    Hi again,

    When reading your message again, I see that you have bought Battlefield 4 Premium Membership. The Premium membership won't include the Battlefield 4 game. Premium is a additional service to Battlefield 4. You need the game in order to use Premium.

    - Timmie

    • Anonymous's avatar
      Anonymous
      11 years ago
      Approved

      Payment Information:  -- [Removed for security reasons] -- 

      Battlefield 4™ Premium Membership

      R 499.99

      PC Download

      Qty: 1

      Origin Great Game Guarantee: Not Eligible

      Battlefield 4™ China Rising

      Included

      PC Download   Origin Great Game Guarantee: Not Eligible

      Thanks for purchasing in-game content. When your new content is available, you can find it simply by starting up your game.

      Battlefield 4™ Second Assault

      Included

      PC Download   Origin Great Game Guarantee: Not Eligible

      Thanks for purchasing in-game content. When your new content is available, you can find it simply by starting up your game.

      Battlefield 4™ Naval Strike

      Included

      PC Download   Origin Great Game Guarantee: Not Eligible

      Thanks for purchasing in-game content. When your new content is available, you can find it simply by starting up your game.

      Battlefield 4™ Dragon's Teeth Expansion Pack (Pre-Order)

      Included

      PC Download   Origin Great Game Guarantee: Not Eligible

      Battlefield 4™ Final Stand Expansion Pack (Pre-Order)

      Included

      PC Download   Origin Great Game Guarantee: Not Eligible

      Battlefield 4™

      R 499.99

      PC Download

      Qty: 1

      Origin Great Game Guarantee: Eligible

      To download your game just visit the "My Games" section of Origin.

      Subtotal

      R 999.98

      Tax

      R 50.00

      Total

      R 1,049.98

      PAID(VISA)

      R 1,049.98

      • XSV_NiTEMARE's avatar
        XSV_NiTEMARE
        Legend
        11 years ago

        Hi there again,

        I see now that you have bought both the Battlefield 4 Premium Membership and Battlefield 4. And of course, you should be able to play the game you have paid for. 

        As this is a community board, we can't really do much else from here. Please contact the EA Customer Support here [help.ea.com] and they will be able to help you further.

        If you have any further questions about this, please let me know right away!

        - Best regards,

          Timmie.

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