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Anonymous's avatar
Anonymous
11 years ago
Solved

Battlefield 4 Premium Does Not Work on XBOX One

I purchased the Premium pack for XBOX One, but have encountered several issues. I have resolved very little but here is where I am.  * At purchase the download content for Camo, Dog Tags, and Battle...
battlefield 4
  • Anonymous's avatar
    Anonymous
    11 years ago

    SOLVED!!!!!

    I had a chat with an EA tech rep this morning and was able to resolve this issue. Hopefully this message will help others going through this same frustration. 

    1. On your XBOX One console- 

        a. Go to Settings

        b. Click on NETWORK

        c. Click on ADVANCED SETTINGS

        d. Click on ALTERNATE MAC ADDRESS

        e. Click on CLEAR---- (here is the important part!!! make sure you follow this part carefully!!!)

        f.  Do NOT repeat NOT restart the Console as it will tell you to do. Simply hit the power button and shut off the console. 

        g. Unplug the console from the wall outlet and wait two minutes for the cache to clear. 

        h. Plug it back in and go enjoy the game. 

      

    When I did this and logged back in to BF4 I had a window notification popup that showed all 4 map packs are now "unlocked".   I now have access to the Maps and to the Game Types. 

    Hope this helps some other peeps- because I know it has been a source of frustration for me!  

    Thanks for the help. Have a great day and I will see you on the battlefield. HUA!!!

ragnarok013's avatar
ragnarok013
Hero+
11 years ago
You stated that you downloaded the expansion packs, but did you install them? Unlike 360 Xbone requires you to manually install the expansion packs before you can play them.
  • Anonymous's avatar
    Anonymous
    11 years ago

    Thank you for your response, I appreciate the help.

    Yes. Downloaded and Installed. And I got the icon notification on the bottom screen for each individually ('Second Assault is ready. Click here or say "Launch")  but when I am at the Multiplayer windows I cant get to these maps or any of the premium pack game types.  

  • Anonymous's avatar
    Anonymous
    11 years ago

    SOLVED!!!!!

    I had a chat with an EA tech rep this morning and was able to resolve this issue. Hopefully this message will help others going through this same frustration. 

    1. On your XBOX One console- 

        a. Go to Settings

        b. Click on NETWORK

        c. Click on ADVANCED SETTINGS

        d. Click on ALTERNATE MAC ADDRESS

        e. Click on CLEAR---- (here is the important part!!! make sure you follow this part carefully!!!)

        f.  Do NOT repeat NOT restart the Console as it will tell you to do. Simply hit the power button and shut off the console. 

        g. Unplug the console from the wall outlet and wait two minutes for the cache to clear. 

        h. Plug it back in and go enjoy the game. 

      

    When I did this and logged back in to BF4 I had a window notification popup that showed all 4 map packs are now "unlocked".   I now have access to the Maps and to the Game Types. 

    Hope this helps some other peeps- because I know it has been a source of frustration for me!  

    Thanks for the help. Have a great day and I will see you on the battlefield. HUA!!!

    • Anonymous's avatar
      Anonymous
      10 years ago

      I'm having the same problem, but you're solution didn't seem to work for me.  I have all of the dlc installed, but can't access any of it.  Whenever I try to re-install it, the xbox store tries to make me pay for it again.  Any suggestions?

      • arawan's avatar
        arawan
        10 years ago

        Same issue contacted Microsoft gave me a refund after i got battlepacks, skins, and dogtags but no access to all game modes or maps. They said repurchase and if still no go then contact EA. Yay!

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