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TargetRainman's avatar
TargetRainman
6 years ago
Solved

Battlefield 4 Rental server down

When is rental servers going active again.

I have lost access to making any changes on my servers. Eg: map rotation, banned player, admins, anything

battlefield 4

15 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @TargetRainman. 

    If you're having some trouble with your rental server I'd recommend reaching out to the EA Help team. They may need to restart the server from their side to get it fixed for you. 

    You can find more information on how to create a case with them at the EA Help website. 

    /Kent

  • TargetRainman's avatar
    TargetRainman
    6 years ago
    @EA_Kent I did that. They referred me here. To the ea help section. I have a case # and they stated that they are not seeing any issues. I have multiple admins and everyone is having issues with the server. I would gladly give you admin rights if you want to check it out for yourself.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    What's the case number from when you spoke with them? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    I appreciate that. Do you have any other Admins on that server? If so, could you see if they're able to try clearing out the ban list? I've seen some situations where having a large ban list can cause issues with other Admin privileges. 

    /Kent

  • TargetRainman's avatar
    TargetRainman
    6 years ago
    @EA_Kent

    We do have a large ban list. Lots of trolls these days... I will see if they can do that. I can not personally access the ban list or my admin list or my VIP list. What is the limit of banned people??
  • TargetRainman's avatar
    TargetRainman
    6 years ago
    @EA_Kent

    No one can access ban list, admin list, or VIP list. Shows 0 for each... If I try to re add admin it states admin already exists. Is there anyway to clear server and do a fresh restart? We can manually re-add admins. I could care less about the ban list at this point.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Thanks for checking that for me. I'll forward this up to the team and see if they can take a look. 

    /Kent

  • TargetRainman's avatar
    TargetRainman
    6 years ago

    @EA_KentThank you very much... if there is a way just to reset to the original purchase state I can redo everything. that would be awesome. You have been a huge help. No one on EA customer service knew what to.do or recommend. It was very frustrating. I guess we will limit our ban list in the future.

  • TargetRainman's avatar
    TargetRainman
    6 years ago

    Still not resolved. Even maps are locked up. States "You have reached the maximum number of user defined map rotations. Please edit your existing map rotations." 

    Note .. I cant edit them at all. Still shows 0 for all users accept friend list is populated 

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