I did your three steps but the programm closes too quickly to see anything
the results of the UOT were
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
fritz.box 192.168.188.1 1 1ms 1ms 0% 101 / 101 1ms / 4ms
Tele2.box 192.168.1.1 2 2ms 100% 0 / 101
d91-130-254-1.cust.tele2.at 91.130.254.1 3 35ms 36ms 0% 101 / 101 34ms / 105ms
c76wat1-pol4.net.uta.at 212.152.151.209 4 34ms 38ms 0% 101 / 101 34ms / 80ms
tele2se-bundle2-vie3.net.uta.at 212.152.189.66 5 35ms 35ms 0% 101 / 101 35ms / 55ms
wen3-peer-2.ae3-unit0.tele2.net 130.244.74.245 6 35ms 36ms 0% 101 / 101 34ms / 48ms
peer-as3356.wen3.tele2.net 130.244.200.13 7 35ms 37ms 0% 101 / 101 34ms / 89ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
unknown.Level3.net 212.162.40.138 10 48ms 100% 0 / 100
unknown.prolexic.com 72.52.48.35 11 48ms 49ms 0% 100 / 100 48ms / 78ms
* Unknown Host * 0.0.0.0 12 0ms
unknown.prolexic.com 209.200.144.164 13 143ms 143ms 0% 100 / 100 141ms / 181ms
unknown.prolexic.com 209.200.168.132 14 148ms 149ms 0% 100 / 100 148ms / 173ms
* Unknown Host * 159.153.93.2 15 140ms 100% 0 / 100
* Unknown Host * 159.153.225.30 16 140ms 140ms 0% 100 / 100 139ms / 190ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 143ms 140ms 0% 100 / 100 139ms / 184ms
and the second one
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
fritz.box 192.168.188.1 1 1ms 1ms 0% 107 / 107 1ms / 4ms
Tele2.box 192.168.1.1 2 2ms 100% 0 / 107
d91-130-254-1.cust.tele2.at 91.130.254.1 3 35ms 35ms 0% 107 / 107 33ms / 69ms
c76wat1-pol4.net.uta.at 212.152.151.209 4 55ms 37ms 0% 107 / 107 34ms / 86ms
tele2se-bundle2-vie3.net.uta.at 212.152.189.66 5 37ms 35ms 0% 107 / 107 35ms / 39ms
wen3-peer-2.ae3-unit0.tele2.net 130.244.74.245 6 35ms 35ms 0% 107 / 107 34ms / 45ms
peer-as3356.wen3.tele2.net 130.244.200.13 7 35ms 37ms 0% 107 / 107 34ms / 86ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
unknown.Level3.net 212.162.40.138 10 48ms 100% 0 / 107
unknown.prolexic.com 72.52.48.35 11 48ms 50ms 0% 107 / 107 47ms / 126ms
* Unknown Host * 0.0.0.0 12 0ms
unknown.prolexic.com 209.200.144.164 13 142ms 142ms 0% 107 / 107 142ms / 145ms
unknown.prolexic.com 209.200.168.132 14 148ms 148ms 0% 106 / 106 148ms / 162ms
* Unknown Host * 159.153.93.2 15 141ms 100% 0 / 106
* Unknown Host * 159.153.225.30 16 140ms 140ms 0% 106 / 106 139ms / 189ms
meav5-pub.pt.iad.ea.com 159.153.226.105 17 140ms 139ms 0% 106 / 106 139ms / 150ms
i also dont have any idea how to open a new case at ea.com