No matter WHERE you learned about SR Lab, it makes no difference. That is a totally undependable, amateur grade website, wrong so often, it is a laughing stock.
Let's do this, and we'll make the judgment for you, here on Answer HQ:
That describes the correct process to apply to any game, not merely the DA Inquisition game.
Since you chose not to provide adequate information, your message thread cannot progress any further. We now must assume you have solved it in some other manner.
Wait until Monday, when the wait for a Game Adviser to connect will be reasonably shorter than it will be over any weekend or at late night hours. This website anticipates you can help yourself to at least a moderate extent, while a Game Adviser deals with any and all skill levels of hardware users.
All of them work in EA's Help Centers.
What happened on Help Center when you connected there ?
Can you please provide us your full system specs? I can assist you where possible
