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Nvm, I just purchased skype credit for the call.

Waiting for the call now. Been 20 mins on the line.

Hey @OmgKarinSia,

It's busy sometimes, please be patient. lets hope  that the EA Advisor can fix your issue.

Let us know..

Best regards,
ParaMaster
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Can't get through. After a 20+mins 

My call got silent and hanged up.

When I tried to call back it wont connect anymore .

After keep trying the call, it ring for 2 sec and on skype it says : phone network error. 

Hey @OmgKarinSia,

Very frustrating, i feel you. maybe you can try this: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ if this not works try this: https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/

Let us know..

Best regards,
ParaMaster
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Still doesn't work. ...

that 26mins was on the first call that i get through, while i was waiting for advise to pick up.

Now the call get through but They voice record says that they are closed. 

And only from 9am - 9pm CST Monday to Friday. 

Have you tried my steps? 

Yes i did, 

I was on US when doing the live chat.

I even did try to switch some other region but sometime they only have call, or none.

Can't get any with Live Chat ☹️ 

Hey @OmgKarinSia,

What happens if you start a live chat?

Let us know...

Best regards,
ParaMaster
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When I try to create the Live Chat.

I get this

"Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! 
To speed up that process, we need to talk to you on the phone."

Hey @OmgKarinSia,

Hmm okey, try a different category until you find a live chat option.

Let us know...

Best regards,
ParaMaster
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If the answer is helpful: Grant XP/ Accept as Solution

Tried all

"Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! 
To speed up that process, we need to talk to you on the phone."

Idk if im able to create a new account to make Live Chat

Hey @OmgKarinSia,

Try to slecet your country to US and try a different web browser(Internet Explorer)

Let us know..

Best regards,
ParaMaster
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Im speaking to EA Adviser at the moment.

With my another EA account.

Going through so many things... 

Hey @OmgKarinSia,

Let's hope that the EA Advisor can fix this🙂

Let us know...

Best regards,
ParaMaster
____________________
If the answer is helpful: Grant XP/ Accept as Solution

They say they will escalate my issue to the Specialist Team.

My issue keep getting further and further. Nothing fix.

Guess it gonna take months or years or not. Sigh.

Hey @OmgKarinSia,

I looked into your case and gathered some information - you should've received an email yesterday from our customer service department after your issue has been investigated there.I hope the email answers all your questions regarding this issue.