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Anonymous's avatar
Anonymous
9 years ago

Battlelog and Rank Resetted

Hi,

Few months back my ranking was 94.

I even live the gameplay through my facebook on 3rd of April *pic below*

But last month I logged in again my battlelog and rank was reset to 0.

I did not reset my battlelog. 

So I sent ticket and ask for support from adviser for multiple times and they said that I should play a few games to let the cloud sync.

Till today, my battlelog and rank is not back yet.

So I tried to contact the support again, 

they advise me to post this issue here.

Can any staff look into this issue please.

Thank you very much.

battlefield 4

26 Replies

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  • Anonymous's avatar
    Anonymous
    9 years ago

    Tried all

    "Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! 
    To speed up that process, we need to talk to you on the phone."

    Idk if im able to create a new account to make Live Chat

  • b1002e0707956eb0's avatar
    b1002e0707956eb0
    Seasoned Ace
    9 years ago

    Hey @OmgKarinSia,

    Try to slecet your country to US and try a different web browser(Internet Explorer)

    Let us know..

    Best regards,
    ParaMaster
    ____________________
    If the answer is helpful: Grant XP/ Accept as Solution

  • Anonymous's avatar
    Anonymous
    9 years ago

    Im speaking to EA Adviser at the moment.

    With my another EA account.

    Going through so many things... 

  • b1002e0707956eb0's avatar
    b1002e0707956eb0
    Seasoned Ace
    9 years ago

    Hey @OmgKarinSia,

    Let's hope that the EA Advisor can fix this🙂

    Let us know...

    Best regards,
    ParaMaster
    ____________________
    If the answer is helpful: Grant XP/ Accept as Solution

  • Anonymous's avatar
    Anonymous
    9 years ago

    They say they will escalate my issue to the Specialist Team.

    My issue keep getting further and further. Nothing fix.

    Guess it gonna take months or years or not. Sigh.

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    9 years ago

    Hey @OmgKarinSia,

    I looked into your case and gathered some information - you should've received an email yesterday from our customer service department after your issue has been investigated there.I hope the email answers all your questions regarding this issue.

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