@IIDaZzuII
Thanks for your help, but every time I get through to the "How would you like to contact us?" page, it fails. If I click "Chat now", I receive an error message saying: "We were unable to connect you with the support channel you requested. Please try another option or visit Answer HQ for community support." And if I click "Call me" and enter all of my information, the "submit" button is greyed out and stays like this even with all the fields filled in correctly. I also tried calling but got put on hold for over half an hour with no answer. It's almost like some force is stopping me from getting help! It's a lot of effort customers are having to go through for a problem caused by the manufacturer. Any suggestions?