Bf1 multi-player won't load

Yes I have tried all of those issues. This started happening as soon as I got the game. I have tried everything to get it fixed. I even got a brand new computer yesterday to try it. And it still has the same problem. I figured that the game itself is somehow corrupted but the technicians assure me that that isn't the problem. But let me go into a bit of detail about this. First I got this game a few days before Christmas. Everything worked perfectly! It never had any problems at all. But then about a week later, the person that bought the game disputed the charge. They didn't know what origin was so they didn't recognize the charge. After they disputed the charge, EA banned my account forever. At that point, I loved the game. So I tried to get my account un-banned and they wouldn't do it. So the only option I had was to create a new account and buy the game again. Ever since I bought the game again it hasn't worked correctly. I wonder if its an account issue or that this copy of the game itself is corrupt. But there is my story. So any answers would be greatly appreciated!