@badw0l3f wrote:
I have the same experience, this is just bad practice as i see that many people are having the same problem and not a thing is being done to help us. Why ever buy a game made by these guys again if we cannot even play them? had to search for ever just to even get to the point where i can try to contact support. I will spread the word wide and farabout this terrible service is not even worth the time unless something is done. Lol a 55-60 min wait to even try to get to their chat line. I paid for this game and am not even able to play, just piss poor. I have reinstalled punkbuster, updated it, and then done all of the other things they list as "help" just sad. you would think they could see this is happening to alot of people and find a fix but i dont think they give a damn.
badw013f Punkbuster is not an EA program and the troubleshooting steps that I just posted often resolves the error that the OP described. Also if Live Chat is not being helpful you can speak with a game advisor via telephone here:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only).