BF4 ban unfairly and service without any commitment to the user

EA, I was banned on an anonymous tip by the Battlefield Agency. I don't know what they are about you, but they are abusive. Every report should be an inquiry and not a complete ban. A program that checks to see if you are using something. But it seems to have gotten out of your control. I have an account since the launch of the game. It has most of EA's shooting games, here. And the Battlefield Agency and BDBF4 are banning any player because another player says it is. They analyze a video and say with a certain propriety that it is yes. If it's not like in my case, I'm banned. And this is the link to the transcription of the conversation that took place in what they call customer service. It's more of an accusation than wanting to resolve the issue. Oh I know you will say, we have no control over this. Yes, you have. They cannot stand idly by and watch this happen. This denounces players, it only happens with players who make a good move, understand the dynamics of the game, the map, etc. But there is one thing I understand is hospitality. I have your games, all purchased. I have never used nor will I use anything that harms me. But users like that, we are being banned unfairly. It may be a game that you don't pay attention to anymore, but it's still a game and a very well-played one. It's a FEVER! It just needs to change the form and quality of the service to review banned accounts and mainly unfairly. This is the transcript of the conversation in an attempt to get my account back.

https://tickets.battlefield.agency/233012193363230721/1108228433663774771