There are plenty of post about this error, but most of them havn't helped me. So creating a thread where people can help me as a individual case to debug the issue.The error is simple.DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed. "). GPU: "NVIDIA GeForce GTX 780", Driver: 33182The error appears a few time per day recently, no clue why it did begin in the first place.What I've done to prevent it?Remove clock on CPURemove clock on GPUInstall Directx from the Battlefield 4 folderInstall VC from the Battlefield 4 folderUpdate Punkbuster via pbsetup.exeClean install with the latest Nvidia DriversUninstalled the game completly to try a fresh installI'm lost of possibilites, other then reinstalling Windows, and that is a solution I prefer not to do as it was a fresh install at launch.System speccs:Windows 8.1 PRO 64biti5 2500k @ 4.5 GHzEVGA GTX 780 ASX SC @1170 MHz (Drivers, 331.81)P8Z68-V PRO GEN3 (Latest BIOS)If you have any ideas of what I should try next, I would love to hear themEyadish

Welcome to the club. They haven't even acknowledged it's a problem!I've spent hours with EA technical "support", who are an absolute joke to say the least.

Please try turning off Ambient Occlusion, as suggested by lxgfusionfoe before (thanks!) over here: Right click on desktop-> Nvidia Control panel From 3D Settings go to Manage 3D settings In the Global Settings tab, set the Ambient occlusion to Off In the Program Settings tab, set the Ambient occlusion to Off

Have done the same, even installed Win7 new. No other programs except origin, BF4 . Error still the same. Its Bf4 code!

It was already off, just patch it already EA/Dice. No reason I should have to play sub-par graphics to avoid a crash you DIDN'T FIX DURING BETA, MIND YOU IS WHY I GOT PREMIUM IN THE FIRST PLACE, PRE-ORDERED!!! when my pc can run ULTRA just fine...I get the best ultra graphics experience on singleplayer, which is extremely beutiful, you sure know your graphics, best graphics on a game i've ever seen, but WHY Should I REDO A DAMN LEVEL and have my IMMERSION RUINED by a random-ass DIRECT X NOT SUPPORTED crash, heh...immersion, why I got a pc is the first place....Why the FBLEEPCK do I have to be REMINDED OF REAL LIFE just because of YOUR FBLEEPINGCKING BUG YOU HAVE NOT UP TIL NOW GIVEN A BLEEP ABOUT.

Sorry to hear that it didn't work for you guys :/I suppose few of us (ATI/AMD) users will have to wait till Driver 14.1 Beta to try out again hoping it owuld fix, for Nvidia guys I have no clue, I had a GTX480 on WIndows 7 x64 before this issue (I have now a 280x with Windows 8.1 X64) and well I had no issue at all back then.EDT : I just tried something else that seemed to work, I played 2 games without crashing at all.1. I limited the maximum floating FPS to 150.0 and not 200.0 forcing hte game to work less and the GPU as well.2. I've set the game executable to compatibility mode Windows 7 & Run as admin (I'm on Windows 8)1.To limit your game max FPS Go to your user.cf (C:\programs\Orignin Games\BF4\) and edit/add this line :GameTime.MaxVariableFps 150.000000You can even try to lower it to 100.000 becasue a fluid game is around 60FPS you don't really need much more.For the ones who tried my previous fix of disabling DX11, you can enable it again as it's not fixing the issue.RenderDevice.Dx11Dot1Enable 1RenderDevice.Dx11Dot1RuntimeEnable 1RenderDevice.Dx11Enable 12.To set your compatilibity mode to Windows 7 & Run as AdminGo to your game folder (C:\programs\Orignin Games\BF4\) and right click on the BF4.exe go to Compatilibity, check "Run this program..." and select Windows 7 and below that check Run as administrator.Click OKIf you are on a X86 (32bits) computer do the same on the BF4_x86.exe (even if I beleive this issue is only occuring on C64 systems) If you already run Windows 7, just set the game to run as admin.+To avoid any problem when you launch the game you might need to disable UAC from W7 or Smartcreen from W8(.1) If you are interrested here's my complete user.cfg :GameTime.MaxVariableFps 150.000000PerfOverlay.DrawFps 0PerfOverlay.DrawGraph 0PerfOverlay.Enable 1Render.DrawScreenInfo 0RenderDevice.Dx11Dot1Enable 1RenderDevice.Dx11Dot1RuntimeEnable 1RenderDevice.Dx11Enable 1RenderDevice.TripleBufferingEnable 1Screenshot.Format pngUI.DrawEnable 1WorldRender.DxDeferredCsPathEnable 1WorldRender.SpotLightShadowmapResolution 1024

BF4 DirectX Error, GetDeviceRemovedReason

111 Replies

Anonymous
12 years ago
Have done the same, even installed Win7 new. No other programs except origin, BF4 . Error still the same. Its Bf4 code!
Anonymous
12 years ago
Welcome to the club. They haven't even acknowledged it's a problem!

I've spent hours with EA technical "support", who are an absolute joke to say the least.
KidBeck
12 years ago
This is gonna sound crazy, but ive tried updating everything,and talking to support including getting rather hateful with them. Today I switched my graphics card to an old 3870 and guess what. The **bleep** ran, it ran badly but it ran with no crashes. Im wondering if my 6970s bad or are the 13.9 drivers different for a 3870 and 6970. what do you guys think. how can i test my 6970.
EA_Nils
Community Admin
12 years ago
Please try turning off Ambient Occlusion, as suggested by lxgfusionfoe before (thanks!) over here:

Right click on desktop-> Nvidia Control panel

From 3D Settings go to Manage 3D settings

In the Global Settings tab, set the Ambient occlusion to Off

In the Program Settings tab, set the Ambient occlusion to Off
MaestruuM
12 years ago
It was already off, just patch it already EA/Dice. No reason I should have to play sub-par graphics to avoid a crash you DIDN'T FIX DURING BETA, MIND YOU IS WHY I GOT PREMIUM IN THE FIRST PLACE, PRE-ORDERED!!! when my pc can run ULTRA just fine...I get the best ultra graphics experience on singleplayer, which is extremely beutiful, you sure know your graphics, best graphics on a game i've ever seen, but WHY Should I REDO A DAMN LEVEL and have my IMMERSION RUINED by a random-ass DIRECT X NOT SUPPORTED crash, heh...immersion, why I got a pc is the first place....Why the FBLEEPCK do I have to be REMINDED OF REAL LIFE just because of YOUR FBLEEPINGCKING BUG YOU HAVE NOT UP TIL NOW GIVEN A BLEEP ABOUT.
KidBeck
12 years ago
I found my problem with this error yesterday, and id like to formally apologize to EA for being an **bleep**. Turns out my card was overheating. Played for about 3 hours now with no problems. Its a beautiful game.
MaestruuM
12 years ago
still crashes with underclock
KidBeck
12 years ago
Try turning your fan speed up Maze. Also if your psu is stressed you will get the same error.
Anonymous
12 years ago
😕mileylol: how about people quit giving bull**bleep** answers and EA fixes this issue with a patch!!!!! I can't believe all of the BS answers like turn your fan speed up!!!!!!!!
Anonymous
12 years ago
really!!!!!, it needs to be PATCHED!!!!!!!