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KSK_MEDIC's avatar
5 years ago
Solved

Bf4 dlc broke on xbox one

So I am posting here since the support team left me on read and closed my case without responding because as predicted they're awful! 

So I have battlefield 4 for Xbox One, I have had it for many years, I own the premium edition so I have all the dlc, I bought it on the same profile I play it on, I only have one Xbox account. And my dlc worked for years, but about a year ago 2 out of 5 of the dlc packs stopped working, any time I tried to load one of those dlc maps my game would either crash or just get stuck in an infinite loading screen or black screen, which is a known issue with your game that has never been fixed. Now I have done everything I possibly can in my power to fix this, I have restarted the game hundreds of times, I have hard reset my console hundreds of times, I have uninstalled both the game and all the dlc at least 10 times, and I have even factory reset my console which caused me to lose game data on other games. O have spoke with Xbox support who is no help, I have paid money for the dlc, yet the game crashes when I try to play them, and I have no idea what to do, but this needs to be fixed! 

Please do not send stupid replies like "try turning it off and on again" Or "try power cycling your console"

As stated I've don't these steps many many times!!! 

  • I also had issues, but it was when all my BF4 was stored internally. I switched everything to external and try to keep my internal below 70% full. Seemed to help with all my games.

27 Replies

  • Its_Travis_199's avatar
    Its_Travis_199
    Hero+
    4 years ago

    Hi @KSK_MEDIC

    As this seemed to have solved it also for others with the same/similar issue and as all other things on your end seemed fine as we checked, i wanted to remind you again to also try this now if you haven't yet.

    1. Change your DNS manually to (Primary) 8.8.8.8 and (Secondary) 8.8.4.4 [Those are the Google DNS settings, should keep the connection also better and more stable]

    Clear alternate MAC address and restart console when prompted. 

    2. Go to settings > system > console info and select the option to reset your console while keeping your games and apps. 

    There is no need to reinstall the game or any of the DLC's. Just set up the console again, wait a while for your the Xbox to catch up with itself and then check again if it's working.

    Greets,

    Travis 

  • KSK_MEDIC's avatar
    KSK_MEDIC
    4 years ago

    Alright, after over 2 hours of doing this and losing a ton of saves and dlc, I had to reset the dns settings (factory reseting clears the changes you just made) and having to uninstall all the dlc (it said I needed to install them and reinstall) and reinstalling them and hard power cycling my Xbox 5 times it finally worked, so thanks

  • Its_Travis_199's avatar
    Its_Travis_199
    Hero+
    4 years ago

    @KSK_MEDIC sry to hear you had so much trouble to get it all all running again, but glad that you said it worked out at the end. 🙌

    Greets,

    Travis 

  • I hate that I have to post this again, and if this doesn't work I'm going to just quit bf all together, I will link the previous thread later. 

    If I try to join a game that is one any dragons teeth, final stand, or china rising map my game with just sit on a black screen with the loading thing in the top right, this will go on as long as I let it, I once left it loading and went out to dinner, came back 3 hours later and it was still there, I have tried everything, I have called Xbox and ea both are useless, I opened support tickets, they get closed without helping me, I have moved the dlc and game from external to internal and back, tried separating them and having them together, power cycled my Xbox over 1,000 times, I've factory reset my console 3 times, uninstalled the game and dlc 15 times, I have my Xbox set as my home Xbox, I'm on the profile that purchased the content, I've only had one Xbox One console in my life, I used to be able to play the dlc about 3 years ago. 

    In the previous thread someone told me to change my dms settings, clear my alt Mac address and factory reset, this worked instantly HOWEVER the second I got on NOW my friend had the same issue I did, so we just got off feeling defeated, but I have wanted to play for years so I got on this morning to play and guess what, the game is back to being a pathetic pile of Garba and I can't load dlc maps, I hard reset my Xbox and it didn't work!

    Should I just give up? Is this 4 year war futile? 

    Ea and dice already got my money, they couldn't get paid enough to care about me or any other customers? And it seems that every possible fix on earth doesn't work, wtf am I supposed to do? 

    Am I not allowed to play this game? 

    Here is the original post

    https://answers.ea.com/t5/Battlefield-4/Battlefield-4-DLC-WONT-WORK-XBOX-NO-ONE-WILL-HELP/m-p/10736892/highlight/false#M242548

  • I hate that I have to post this again, and if this doesn't work I'm going to just quit bf all together, I will link the previous thread later. 

    If I try to join a game that is one any dragons teeth, final stand, or china rising map my game with just sit on a black screen with the loading thing in the top right, this will go on as long as I let it, I once left it loading and went out to dinner, came back 3 hours later and it was still there, I have tried everything, I have called Xbox and ea both are useless, I opened support tickets, they get closed without helping me, I have moved the dlc and game from external to internal and back, tried separating them and having them together, power cycled my Xbox over 1,000 times, I've factory reset my console 3 times, uninstalled the game and dlc 15 times, I have my Xbox set as my home Xbox, I'm on the profile that purchased the content, I've only had one Xbox One console in my life, I used to be able to play the dlc about 3 years ago. 

    In the previous thread someone told me to change my dms settings, clear my alt Mac address and factory reset, this worked instantly HOWEVER the second I got on NOW my friend had the same issue I did, so we just got off feeling defeated, but I have wanted to play for years so I got on this morning to play and guess what, the game is back to being a pathetic pile of Garba and I can't load dlc maps, I hard reset my Xbox and it didn't work!

    Should I just give up? Is this 4 year war futile? 

    Ea and dice already got my money, they couldn't get paid enough to care about me or any other customers? And it seems that every possible fix on earth doesn't work, wtf am I supposed to do? 

    Am I not allowed to play this game? 

    Here is the original post

    https://answers.ea.com/t5/Battlefield-4/Battlefield-4-DLC-WONT-WORK-XBOX-NO-ONE-WILL-HELP/m-p/10736892/highlight/false#M242548

  • smiggyg's avatar
    smiggyg
    4 years ago

    After a couple of weeks of working I'm right back in the same boat with the Dragon's Teeth and Final Stand DLC. Ugh! Frustrating as heck!

  • Same here, it only worked a day, and it broke again, I just uninstalled bf4 I will never touch that game again and tbh I'm now boycotting EA, on top of all their other awful business practices they have just stolen my money and shown zero effort to help me, I will find something else to play

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