BF4 PC - Full system crash to red screen
Hi, I know that there was a red screen of death crash before, but this doesn't seem to be the same. When I'm playing, mid-match, my Windows 8.1 PC will completely lock, my screen goes red and the s...
Forum Discussion
Most likely is a driver error however please try these steps,
- Reinstall PB
- Open Origin right click BF4 and select Repair Game
- Open Origin right click BF4 and select check for updates
- Upload your DXDIAG file to this page this can be done by
1. Press Windows Key + R
2. Type in DXDIAG and hit enter
3. Click Save all information
4. Save the file somewhere you will know where you put it
5. Upload it to this forum post
- Try performing a UOTrace test on your PC help.ea.com/en/article/how-to-uo-trace/. [help.ea.com]
If you have a high ping contact your ISP.
If you cannot open UOTrace and get a message saying “Cannot connect to ea online” please check firewall on both you PC and your Router
Or contact support -
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 34.6 GB
Total Space: 243.8 GB
File System: NTFS
Model: SAMSUNG SSD 830 Series
Drive: D:
Free Space: 725.1 GB
Total Space: 1430.8 GB
File System: NTFS
Model: WDC WD15EADS-00P8B0
Drive: E:
Model: ASUS DRW-24B1ST a
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 04:46:35, 164352 bytes
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System Devices
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Name: Texas Instruments 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_104C&DEV_8024&SUBSYS_10001458&REV_00\5&27B9BFC6&0&1800E6
Driver: C:\WINDOWS\system32\DRIVERS\1394ohci.sys, 6.03.9600.16384 (English), 8/22/2013 07:38:15, 231424 bytes
Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_00000000&REV_09\3&13C0B0C5&0&00
Driver: n/a
Name: Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_B0051458&REV_05\3&13C0B0C5&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\iaStorA.sys, 11.06.0000.1030 (English), 9/1/2012 19:01:56, 647736 bytes
Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_50001458&REV_09\3&13C0B0C5&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1283&DEV_8892&SUBSYS_50001458&REV_10\4&B75C242&0&00E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Intel(R) H67 Express Chipset Family LPC Interface Controller - 1C4A
Device ID: PCI\VEN_8086&DEV_1C4A&SUBSYS_50011458&REV_05\3&13C0B0C5&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:49, 17248 bytes
Name: AMD Radeon HD 7900 Series
Device ID: PCI\VEN_1002&DEV_679A&SUBSYS_E249174B&REV_00\4&2D68EC9A&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\atikmdag.sys, 8.01.0001.1360 (English), 12/6/2013 17:52:14, 13207552 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0024 (English), 12/6/2013 16:18:12, 43520 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atikmpag.sys, 8.14.0001.6354 (English), 12/6/2013 16:21:44, 626176 bytes
Driver: C:\WINDOWS\system32\atiumd64.dll, 9.14.0010.1001 (English), 12/6/2013 17:56:54, 7751920 bytes
Driver: C:\WINDOWS\system32\atiumd6a.dll, 8.14.0010.0429 (English), 12/6/2013 17:57:20, 8927704 bytes
Driver: C:\WINDOWS\system32\atitmm64.dll, 6.14.0011.0025 (English), 12/6/2013 16:50:36, 190976 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 11/1/2013 04:08:32, 721296 bytes
Driver: C:\WINDOWS\system32\amdpcom64.dll, 8.14.0010.0023 (English), 12/6/2013 18:05:20, 78432 bytes
Driver: C:\WINDOWS\system32\atimpc64.dll, 8.14.0010.0023 (English), 12/6/2013 18:07:36, 78432 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1129 (English), 12/6/2013 16:22:42, 1144320 bytes
Driver: C:\WINDOWS\system32\atiumd6a.cap, 12/6/2013 16:42:08, 3426688 bytes
Driver: C:\WINDOWS\system32\atimuixx.dll, 6.14.0010.1002 (English), 12/6/2013 16:53:10, 31232 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 12/6/2013 17:13:02, 368640 bytes
Driver: C:\WINDOWS\system32\ativvsva.dat, 11/29/2013 12:19:14, 157144 bytes
Driver: C:\WINDOWS\system32\ativvsvl.dat, 11/29/2013 12:19:14, 204952 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik.dat, 9/12/2013 12:30:56, 234036 bytes
Driver: C:\WINDOWS\system32\ativvaxy_cik_nd.dat, 9/12/2013 12:31:04, 233776 bytes
Driver: C:\WINDOWS\system32\ativce02.dat, 9/26/2013 17:14:10, 83552 bytes
Driver: C:\WINDOWS\system32\atiesrxx.exe, 6.14.0011.1164 (English), 12/6/2013 16:52:10, 239616 bytes
Driver: C:\WINDOWS\system32\atieclxx.exe, 6.14.0011.1164 (English), 12/6/2013 16:53:04, 588288 bytes
Driver: C:\WINDOWS\system32\atidemgy.dll, 4.05.5088.28599 (English), 12/6/2013 16:53:18, 442368 bytes
Driver: C:\WINDOWS\system32\atio6axx.dll, 6.14.0010.12618 (English), 12/6/2013 17:16:40, 26352128 bytes
Driver: C:\WINDOWS\system32\aticalrt64.dll, 6.14.0010.1848 (English), 12/6/2013 17:12:52, 62464 bytes
Driver: C:\WINDOWS\system32\aticalcl64.dll, 6.14.0010.1848 (English), 12/6/2013 17:12:42, 55808 bytes
Driver: C:\WINDOWS\system32\aticaldd64.dll, 6.14.0010.1848 (English), 12/6/2013 17:12:26, 15716352 bytes
Driver: C:\WINDOWS\system32\atipblag.dat, 9/12/2011 18:06:16, 3917 bytes
Driver: C:\WINDOWS\system32\atiu9p64.dll, 8.14.0001.6354 (English), 12/6/2013 18:03:00, 115512 bytes
Driver: C:\WINDOWS\system32\atiuxp64.dll, 8.14.0001.6354 (English), 12/6/2013 18:04:10, 143304 bytes
Driver: C:\WINDOWS\system32\atig6pxx.dll, 8.14.0001.6354 (English), 12/6/2013 16:22:12, 74752 bytes
Driver: C:\WINDOWS\system32\atig6txx.dll, 8.14.0001.6354 (English), 12/6/2013 16:22:04, 100352 bytes
Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 4/10/2013 11:34:24, 118784 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 12/6/2013 17:13:28, 550456 bytes
Driver: C:\WINDOWS\system32\amdmiracast.dll, 12/6/2013 17:21:42, 412672 bytes
Driver: C:\WINDOWS\system32\amdhdl64.dll, 12/6/2013 16:15:52, 134656 bytes
Driver: C:\WINDOWS\system32\atidxx64.dll, 8.17.0010.0525 (English), 12/6/2013 18:00:16, 9753752 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdag.dll, 9.14.0010.1001 (English), 12/6/2013 17:58:10, 6630232 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.dll, 8.14.0010.0429 (English), 12/6/2013 17:59:00, 8287008 bytes
Driver: C:\WINDOWS\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 12/6/2013 18:04:56, 71704 bytes
Driver: C:\WINDOWS\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 12/6/2013 18:07:14, 71704 bytes
Driver: C:\WINDOWS\SysWOW64\atiadlxy.dll, 6.14.0010.1129 (English), 12/6/2013 16:22:28, 825344 bytes
Driver: C:\WINDOWS\SysWOW64\atiumdva.cap, 12/6/2013 16:31:16, 3461040 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsva.dat, 11/29/2013 12:19:14, 157144 bytes
Driver: C:\WINDOWS\SysWOW64\ativvsvl.dat, 11/29/2013 12:19:14, 204952 bytes
Driver: C:\WINDOWS\SysWOW64\atioglxx.dll, 6.14.0010.12618 (English), 12/6/2013 16:58:50, 22157824 bytes
Driver: C:\WINDOWS\SysWOW64\atidxx32.dll, 8.17.0010.0525 (English), 12/6/2013 17:59:50, 8406024 bytes
Driver: C:\WINDOWS\SysWOW64\aticalrt.dll, 6.14.0010.1848 (English), 12/6/2013 17:12:50, 52224 bytes
Driver: C:\WINDOWS\SysWOW64\aticalcl.dll, 6.14.0010.1848 (English), 12/6/2013 17:12:40, 49152 bytes
Driver: C:\WINDOWS\SysWOW64\aticaldd.dll, 6.14.0010.1848 (English), 12/6/2013 17:09:18, 14302208 bytes
Driver: C:\WINDOWS\SysWOW64\atipblag.dat, 9/12/2011 18:06:16, 3917 bytes
Driver: C:\WINDOWS\SysWOW64\atiu9pag.dll, 8.14.0001.6354 (English), 12/6/2013 18:02:38, 98496 bytes
Driver: C:\WINDOWS\SysWOW64\atiuxpag.dll, 8.14.0001.6354 (English), 12/6/2013 18:03:46, 126336 bytes
Driver: C:\WINDOWS\SysWOW64\atigktxx.dll, 8.14.0001.6354 (English), 12/6/2013 16:21:54, 96768 bytes
Driver: C:\WINDOWS\SysWOW64\atiglpxx.dll, 8.14.0001.6354 (English), 12/6/2013 16:22:08, 69632 bytes
Driver: C:\WINDOWS\SysWOW64\atiapfxx.blb, 12/6/2013 17:13:28, 550456 bytes
Driver: C:\WINDOWS\SysWOW64\amdhdl32.dll, 12/6/2013 16:15:50, 123392 bytes
Driver: C:\WINDOWS\atiogl.xml, 9/30/2013 16:48:16, 47887 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 4/10/2013 11:34:24, 51200 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 4/10/2013 11:34:24, 332800 bytes
Driver: C:\WINDOWS\system32\atisamu64.dll, 7.01.0000.0001 (English), 12/6/2013 16:22:38, 89088 bytes
Driver: C:\WINDOWS\system32\amdhcp64.dll, 1.00.0000.0001 (English), 12/6/2013 18:08:46, 157736 bytes
Driver: C:\WINDOWS\system32\amdave64.dll, 5.08.0006.0000 (English), 12/6/2013 16:22:54, 96256 bytes
Driver: C:\WINDOWS\SysWOW64\amdave32.dll, 5.08.0006.0000 (English), 12/6/2013 16:22:48, 90112 bytes
Driver: C:\WINDOWS\SysWOW64\atisamu32.dll, 7.01.0000.0001 (English), 12/6/2013 16:22:34, 80896 bytes
Driver: C:\WINDOWS\SysWOW64\amdhcp32.dll, 1.00.0000.0001 (English), 12/6/2013 18:08:22, 142304 bytes
Driver: C:\WINDOWS\system32\atiglpxx.dll, 8.14.0001.6354 (English), 12/6/2013 16:22:08, 69632 bytes
Driver: C:\WINDOWS\system32\aticfx64.dll, 8.17.0010.1247 (English), 12/6/2013 18:01:52, 1318552 bytes
Driver: C:\WINDOWS\SysWOW64\aticfx32.dll, 8.17.0010.1247 (English), 12/6/2013 18:01:04, 1100216 bytes
Driver: C:\WINDOWS\system32\OpenCL.dll, 1.02.0011.0000 (English), 12/6/2013 17:33:28, 63488 bytes
Driver: C:\WINDOWS\system32\amdocl64.dll, 10.00.1348.0005 (English), 12/6/2013 17:37:58, 29382144 bytes
Driver: C:\WINDOWS\system32\amdocl_as64.exe, 11/29/2013 13:24:08, 1187342 bytes
Driver: C:\WINDOWS\system32\amdocl_ld64.exe, 11/29/2013 13:24:08, 1061902 bytes
Driver: C:\WINDOWS\system32\OpenVideo64.dll, 10.00.1348.0005 (English), 12/6/2013 17:38:34, 99840 bytes
Driver: C:\WINDOWS\system32\OVDecode64.dll, 10.00.1348.0005 (English), 12/6/2013 17:38:22, 86528 bytes
Driver: C:\WINDOWS\system32\clinfo.exe, 12/6/2013 17:38:52, 230912 bytes
Driver: C:\WINDOWS\SysWOW64\OpenCL.dll, 1.02.0011.0000 (English), 12/6/2013 17:33:24, 57344 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl.dll, 10.00.1348.0005 (English), 12/6/2013 17:35:36, 24860160 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl_as32.exe, 11/29/2013 13:24:06, 995342 bytes
Driver: C:\WINDOWS\SysWOW64\amdocl_ld32.exe, 11/29/2013 13:24:06, 798734 bytes
Driver: C:\WINDOWS\SysWOW64\OpenVideo.dll, 10.00.1348.0005 (English), 12/6/2013 17:38:28, 83968 bytes
Driver: C:\WINDOWS\SysWOW64\OVDecode.dll, 10.00.1348.0005 (English), 12/6/2013 17:38:18, 73728 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.sbz, 8.14.0001.6019 (English), 5/21/2013 19:38:50, 36096 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.ibz, 7/24/2013 18:43:14, 1988 bytes
Driver: C:\Program Files\AMD\amdkmpfd\amdkmpfd.cbz, 8/23/2013 00:06:02, 9833 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc32.dll, 1.00.0000.0001 (English), 12/6/2013 17:20:42, 258048 bytes
Driver: C:\Program Files\Common Files\ATI Technologies\Multimedia\AMDh264Enc64.dll, 1.00.0000.0001 (English), 12/6/2013 17:21:04, 305152 bytes
Driver: C:\WINDOWS\system32\coinst_13.251.dll, 1.00.0005.0009 (English), 12/6/2013 17:26:44, 129536 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_50011458&REV_B5\3&13C0B0C5&0&E7
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_50011458&REV_05\3&13C0B0C5&0&FB
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_A1021458&REV_05\3&13C0B0C5&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.16384 (English), 8/22/2013 07:38:38, 78336 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_50011458&REV_B5\3&13C0B0C5&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 7 - 1C1C
Device ID: PCI\VEN_8086&DEV_1C1C&SUBSYS_50011458&REV_B5\3&13C0B0C5&0&E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_50061458&REV_05\3&13C0B0C5&0&E8
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 89952 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1458&REV_04\3&13C0B0C5&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\HECIx64.sys, 8.01.0000.1263 (English), 7/2/2012 16:16:02, 62784 bytes
Name: High Definition Audio Bus
Device ID: PCI\VEN_1002&DEV_AAA0&SUBSYS_AAA0174B&REV_00\4&2D68EC9A&0&0108
Driver: C:\WINDOWS\system32\DRIVERS\amdkmafd.sys, 8.14.0001.6000 (English), 9/22/2012 22:17:22, 21160 bytes
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 6.03.9600.16384 (English), 8/22/2013 07:38:38, 78336 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_50061458&REV_05\3&13C0B0C5&0&D0
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 89952 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 439136 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:34, 422240 bytes
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_50011458&REV_B5\3&13C0B0C5&0&E5
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Renesas USB 3.0 eXtensible Host Controller - 0096 (Microsoft)
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_04\4&4219E1E&0&00E7
Driver: C:\WINDOWS\system32\DRIVERS\UCX01000.SYS, 6.03.9600.16384 (English), 8/22/2013 08:43:33, 189792 bytes
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 6.03.9600.16506 (English), 1/7/2014 21:46:27, 325464 bytes
Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50001458&REV_A5\3&13C0B0C5&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 6.03.9600.16384 (English), 8/22/2013 08:43:32, 285536 bytes
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&1B0D22A2&0&00E5
Driver: C:\WINDOWS\system32\DRIVERS\Rt630x64.sys, 8.20.0815.2013 (English), 8/15/2013 02:28:42, 830680 bytes
Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 8/15/2013 02:28:42, 74456 bytes
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