BF4 PC - Full system crash to red screen
Hi, I know that there was a red screen of death crash before, but this doesn't seem to be the same. When I'm playing, mid-match, my Windows 8.1 PC will completely lock, my screen goes red and the s...
Forum Discussion
Most likely is a driver error however please try these steps,
- Reinstall PB
- Open Origin right click BF4 and select Repair Game
- Open Origin right click BF4 and select check for updates
- Upload your DXDIAG file to this page this can be done by
1. Press Windows Key + R
2. Type in DXDIAG and hit enter
3. Click Save all information
4. Save the file somewhere you will know where you put it
5. Upload it to this forum post
- Try performing a UOTrace test on your PC help.ea.com/en/article/how-to-uo-trace/. [help.ea.com]
If you have a high ping contact your ISP.
If you cannot open UOTrace and get a message saying “Cannot connect to ea online” please check firewall on both you PC and your Router
Or contact support -
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.
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DirectShow Filters
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DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.03.9600.16384
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.03.9600.16384
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.03.9600.16384
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.03.9600.16384
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.03.9600.16384
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.03.9600.16384
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.03.9600.16384
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.03.9600.16384
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.03.9600.16384
DV Muxer,0x00400000,0,0,qdv.dll,6.06.9600.16384
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.9600.16384
Benchmark Test Tee Filter,0x00200000,1,2,BenchmarkTestTee.dll,
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.9600.16384
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.9600.16384
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.9600.16384
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.9600.16384
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9600.16476
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.9600.16384
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.9600.16384
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.16384
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.9600.16384
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.16384
ATI MPEG File Writer,0x00200000,1,0,atimpenc64.dll,13.20.0000.31206
AMD Video Decoder,0x00200000,1,2,atimpenc64.dll,13.20.0000.31206
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.9600.16384
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.9600.16384
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.9600.16384
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.16384
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.9600.16384
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.9600.16384
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2313.0010
DV Splitter,0x00600000,1,2,qdv.dll,6.06.9600.16384
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.9600.16384
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2313.0010
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.9600.16384
Benchmark Test Source Filter,0x00200000,0,2,BenchmarkTestSource.dll,
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
AMD MJPEG Decoder,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.9600.16384
Video Renderer,0x00800001,1,0,quartz.dll,6.06.9600.16384
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.9600.16384
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.9600.16384
Video Renderer,0x00400000,1,0,quartz.dll,6.06.9600.16384
AMD Video Encoder,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc64.dll,13.20.0000.31206
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.9600.16384
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.9600.16384
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.03.9600.16384
File writer,0x00200000,1,0,qcap.dll,6.06.9600.16384
AMD Video Scaler Filter,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.9600.16384
Overlay Mixer2,0x00200000,1,1,,
Benchmark TV Video Comparison Filter,0x00200000,2,0,BenchmarkCompare.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.16384
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.9600.16384
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.9600.16384
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.9600.16384
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.9600.16650
Null Renderer,0x00200000,1,0,qedit.dll,6.06.9600.16650
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.9600.16384
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.03.9600.16384
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.9600.16384
Smart Tee,0x00200000,1,2,qcap.dll,6.06.9600.16384
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.16384
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.9600.16384
Wave Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.9600.16384
File stream renderer,0x00400000,1,1,quartz.dll,6.06.9600.16384
AMD Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,12.00.9477.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.9600.16384
AVI Mux,0x00200000,1,0,qcap.dll,6.06.9600.16384
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.9600.16384
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.9600.16384
File Source (URL),0x00400000,0,1,quartz.dll,6.06.9600.16384
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Ginger's Mpeg2/H.264 Source,0x00200000,0,1,VADevSource.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.9600.16384
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.03.9600.16384
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.9600.16384
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.9600.16384
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.03.9600.16384
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.03.9600.16384
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.03.9600.16384
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.9600.16384
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.9600.16384
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.03.9600.16384
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.03.9600.16384
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,13.20.0000.31206
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
PCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.9600.16384
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.9600.16384
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.9600.16384
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.9600.16384
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.9600.16384
Audio Capture Sources:
Microphone (Realtek High Definition Audio),0x00200000,0,0,qcap.dll,6.06.9600.16384
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.9600.16384
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.9600.16384
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.9600.16384
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.9600.16384
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.9600.16384
WDM Streaming Capture Devices:
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
WDM Streaming Rendering Devices:
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
BDA Source Filters:
Hauppauge OpenCable Receiver 20100458-0,0x00600000,1,2,MsDri.dll,6.03.9600.16384
Hauppauge OpenCable Receiver 20100458-1,0x00600000,1,2,MsDri.dll,6.03.9600.16384
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.9600.16384
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.16384
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.9600.16384
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.9600.16384
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.9600.16384
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.9600.16384
PTFilter,0x00200000,0,0,EncDec.dll,6.06.9600.16384
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.9600.16384
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
Audio Renderers:
Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.9600.16384
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.9600.16384
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.9600.16384
UPnP Streaming Devices:
Hauppauge OpenCable Receiver 20100458-0,0x00600000,1,2,MsDri.dll,6.03.9600.16384
Hauppauge OpenCable Receiver 20100458-1,0x00600000,1,2,MsDri.dll,6.03.9600.16384
BDA Receiver Components:
Hauppauge OpenCable Receiver 20100458-0,0x00600000,1,2,MsDri.dll,6.03.9600.16384
Hauppauge OpenCable Receiver 20100458-1,0x00600000,1,2,MsDri.dll,6.03.9600.16384
Hi skellatour, after reviewing the DXDiag report I cannot find any errors so I reccommend you contact support using the steps below,
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.----------------
Thanks
Killerwhal812
Hit "XP" if this helped
Hit "Soloution" if this solved your problem
Search for my BF4 servers by entering [AOBF] into battlelog.
For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.
Red screen sounds like a graphics driver problem to me.
-make sure that you've updated your drivers to latest version.
If AMD then go to its website and do the same. http://support.amd.com/en-us/download
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
If using Mantle drivers on AMD and crashing in X64 version then -Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.
@POOHSTICK17 wrote:Red screen sounds like a graphics driver problem to me.
-make sure that you've updated your drivers to latest version.
If AMD then go to its website and do the same. http://support.amd.com/en-us/download
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
If using Mantle drivers on AMD and crashing in X64 version then -Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.If it is a driver problem download the drivers from http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064
According to DXDiag you have the latest non-Beta drivers, from the link above download the beta driver then reply back to us.
----------------
Thanks
Killerwhal812
Hit "XP" if this helped
Hit "Soloution" if this solved your problem
Search for my BF4 servers by entering [AOBF] into battlelog.
For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.
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