Forum Discussion

SkelLaTour's avatar
SkelLaTour
12 years ago

BF4 PC - Full system crash to red screen

Hi, I know that there was a red screen of death crash before, but this doesn't seem to be the same. When I'm playing, mid-match, my Windows 8.1 PC will completely lock, my screen goes red and the s...
battlefield 4
killerwhalsam's avatar
killerwhalsam
11 years ago

Most likely is a driver error however please try these steps,

- Reinstall PB
- Open Origin right click BF4 and select Repair Game
- Open Origin right click BF4 and select check for updates
- Upload your DXDIAG file to this page this can be done by
   1. Press Windows Key + R
   2. Type in DXDIAG and hit enter
   3. Click Save all information
   4. Save the file somewhere you will know where you put it
   5. Upload it to this forum post
- Try performing a UOTrace test on your PC help.ea.com/en/article/how-to-uo-trace/. [help.ea.com]
   If you have a high ping contact your ISP.
   If you cannot open UOTrace and get a message saying “Cannot connect to ea online” please check firewall on both you PC and your Router

Or contact support - 

 

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*


Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.


On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.

SkelLaTour's avatar
SkelLaTour
11 years ago


--------------------------------
Media Foundation Scheme Handlers
--------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<URL type>, <handler CLSID>, <brief description>[, Preferred]

file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
httpnd:, {2EEEED04-0908-4CDB-AF8F-AC5B768A34C9}, Drm Scheme Handler, Preferred
https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
ms-appdata&colon;, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred


-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]

<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>

MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{[edit: credit card info removed]-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{[edit: credit card info removed]-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject


-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

<transform CLSID>

------------------------
Disabled Media Sources
------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

<media source CLSID>


---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 73079422527, type 1 
Event Name: APPCRASH 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: wfcrun32.exe 
P2: 13.4.0.25 
P3: 50cb8b56 
P4: ntdll.dll 
P5: 6.3.9600.16502 
P6: 52c35a76 
P7: c0000005 
P8: 0001780a 
P9: 
P10:

+++ WER1 +++:
Fault bucket 90225851183, type 5 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER2 +++:
Fault bucket , type 0 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER3 +++:
Fault bucket , type 0 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER4 +++:
Fault bucket 90225851183, type 5 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER5 +++:
Fault bucket , type 0 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER6 +++:
Fault bucket , type 0 
Event Name: MpTelemetry 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: Windows Defender (77BDAF73-B396-481F-9042-AD358843EC24) 
P2: 4.4.304.0 
P3: TimeOut 
P4: 1.1.10401.0 
P5: fixed 
P6: 8 / 2049+ 
P7: 5 / not boot 
P8: 
P9: 
P10:

+++ WER7 +++:
Fault bucket 81627131722, type 5 
Event Name: BEX64 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: TitanFall.exe 
P2: 1.0.0.0 
P3: 530b9c18 
P4: d3d11.dll_unloaded 
P5: 6.3.9600.16421 
P6: 524fd154 
P7: 0000000000004f48 
P8: c0000005 
P9: 0000000000000008 
P10:

+++ WER8 +++:
Fault bucket -818428999, type 5 
Event Name: AEAPPINVW8 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: 103 
P2: 2 
P3: 6.3.0.0 
P4: 1033 
P5: 31 
P6: 
P7: 
P8: 
P9: 
P10:

+++ WER9 +++:
Fault bucket -818428999, type 5 
Event Name: AEAPPINVW8 
Response: Not available 
Cab Id: 0 

Problem signature: 
P1: 103 
P2: 2 
P3: 6.3.0.0 
P4: 1033 
P5: 31 
P6: 
P7: 
P8: 
P9: 
P10:

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