BF4 PC - Full system crash to red screen
Hi, I know that there was a red screen of death crash before, but this doesn't seem to be the same. When I'm playing, mid-match, my Windows 8.1 PC will completely lock, my screen goes red and the s...
Forum Discussion
Hi skellatour, after reviewing the DXDiag report I cannot find any errors so I reccommend you contact support using the steps below,
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
After this, you will get a live chat or a callback (depending on what you chosen) with an EA agent, that will be more then happy to assist you in any way.
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Thanks
Killerwhal812
Hit "XP" if this helped
Hit "Soloution" if this solved your problem
Search for my BF4 servers by entering [AOBF] into battlelog.
For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.
Red screen sounds like a graphics driver problem to me.
-make sure that you've updated your drivers to latest version.
If AMD then go to its website and do the same. http://support.amd.com/en-us/download
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
If using Mantle drivers on AMD and crashing in X64 version then -Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.
@POOHSTICK17 wrote:Red screen sounds like a graphics driver problem to me.
-make sure that you've updated your drivers to latest version.
If AMD then go to its website and do the same. http://support.amd.com/en-us/download
Choose a 'clean install' (usually in the advanced install options)
If the problem only began after updating your graphics driver then try reverting to a previous driver (again choosing 'clean install)
If using Mantle drivers on AMD and crashing in X64 version then -Go to C:\Users\Administrator\Documents\Battlefield 4\settings and delete the file "PROFSAVE_profile" (or you could just move it somewhere else on your PC for safekeeping).This will also reset keybindings and graphics settings so you will need to do them again when you launch the game.If it is a driver problem download the drivers from http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064
According to DXDiag you have the latest non-Beta drivers, from the link above download the beta driver then reply back to us.
----------------
Thanks
Killerwhal812
Hit "XP" if this helped
Hit "Soloution" if this solved your problem
Search for my BF4 servers by entering [AOBF] into battlelog.
For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.
Will try latest beta driver, 14.3 Beta - 3/17/2014.
Thanks.
Please do reply with your results.
----------------
Thanks
Killerwhal812
Hit "XP" if this helped
Hit "Soloution" if this solved your problem
Search for my BF4 servers by entering [AOBF] into battlelog.
For EA Support go to help.ea.com and create a ticket to start chatting to an EA Agent.
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