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SwedishBro1822's avatar
SwedishBro1822
3 years ago
Solved

Black background with no images, crashes.

Couple weeks ago I had non stop corruption crashes, I did numerous amounts of troubleshooting such as cleaning ps4, erase everything, new hard drive, etc. Now it doesn't do it as much but now I have ...
battlefield 1
OskooI_007's avatar
OskooI_007
Seasoned Ace
3 years ago

Take a picture with your phone and post it. Sounds like your PS4 might be dying.

  • SwedishBro1822's avatar
    SwedishBro1822
    3 years ago

    I don't think it is because every game works just fine, just not battlefield. Every video app I watch works just fine (YouTube, ect) so I'm just assuming at this point that it is the game since it is an older one. 

    • OskooI_007's avatar
      OskooI_007
      Seasoned Ace
      3 years ago

      Thanks for posting. I'm not sure what the issue could be since you replaced the hard drive and it's still showing a black screen. The only thing I can think to try is logging into your account on another console to see if the black screen only happens on that particular console.

      You can also try making a new EA account to see if it's only happening on that particular EA account.

      I think you said you already tried deleting the Battlefield 1 game save file.

      https://support.activision.com/articles/deleting-old-files-from-playstation-4-and-xbox-one-consoles

      And booting the console in safe mode and rebuilding the PS4 database.

      https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

      • SwedishBro1822's avatar
        SwedishBro1822
        3 years ago

        Sadly I do not have another console to try but I did unlink my account and did a new one. I played for about 2 hours and haven't noticed much of issues other then Sinai desert intro stuttering but it it is definitely the game, my primaries gets lglitched on all classes unless I started with the same gun. Meaning if I chose the Lewis gun then it's the Lewis gun only until I close the application which if I leave the server at end of round I also get a permanent black screen. So I may have to quite playing battlefield 1 entirely. 

        I indeed have done both deleting game files and safe mode/rebuild which only fixed 2 out of however many problems there were. But I appreciate your help, thank you. 

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