Forum Discussion
EA_Barry
Community Manager
2 years ago"the exact date and time when the key was used" - absolutely not, no way.
As you said, it is their responsibility to provide a functioning code.
If they are unable or unwilling to do this, attempting to get a refund from them is advised.
https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/
Thanks.