Bought Battlefield 4 premium via the Origin website, content not available in PS store (PS3)

Hello NielsDutet,

First of all, I would like to let you know that if you purchase any game on Origin, it will only be available on PC.

I suspect that the Premium you bought is for the PC version. I see that you don't own a PC version of Battlefield 4 but you still have a Premium membership for it.

What happened in your case is that you bought Battlefield 4 Premium through Origin for "PC Download". This means, this Premium membership will be linked to your Battlelog account but only for PC. (Check this picture for a reference.)

Therefore, you must either buy the base game for PC, so that your Premium subscription can work on PC or alternatively you will have to buy Battlefield 4 Premium through PSN Store.

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I will try to contact an advisor right now, thanks.

Maybe it's a good remark to clearly seperate the two, because it was very confusing to buy the membership. 

You make efforts to let people use the battlelog as a second screen (which I do and like), they advertise Premium, with effect, and now you tell me that I bought content for a PC ? Whilst it clearly says on my profile I'm a PS3 player AND that I logged in on the website via the option 'Log in with PSN'. 

My opinion is that these kind of things should not be possible, or it should mention clearly that it's not cross-platform. 

Thanks anyway

Glad that ragnarok013 and me could help you out. I am deeply sorry for what you are experiencing but since ragnarok013 provided you a way to get back your money, you should follow his advice and you can work it out from there.

Next time, I would recommend you to use PSN store for future digital purchases.

I hope that the EA advisor can help me out. Will wait to check the 'solved' button on ragnarok013's solution until I have spoken to the advisor. 

I now see that the Origin website is for PC-content, I just think it is very, very misleading and that I can't be the only one. I took some screenshots of the path I followed from the soldier's Loadout to the actual purchasing. Like you pointed out, the only sign that I was updating my account for a platform I'm uberhaupt not playing on, was the little grey sentence PC-download.

Who would think that If you log in with your PSN, that it won't be available on your PSN. 

I'll report back, so hopefully I can help some fellow gamers

Problem fixed by following ragnarok013's steps. The EA advisor was very patient, helpfull and friendly. He gave me a refund on Origin, I can already see the refund on the Origin account, I will immediatly buy it on the Playstation Store. 

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@NielsDutet wrote:

Problem fixed by following ragnarok013's steps. The EA advisor was very patient, helpfull and friendly. He gave me a refund on Origin, I can already see the refund on the Origin account, I will immediatly buy it on the Playstation Store. 

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I am very happy that your problem was able to be solved by the Game Advisor.  They have solved many problems for me so I gladly recommend them.

hey 

je moet naar playstationstore gaan, dan ga je naar zoeken, typ je battlefield in.

dan zie je de lijst van battefield contents staan, kan je ze downloaden gratis als je premium hebt

Hey Buffalo-York,

Hij kocht het ongeluk op de oorsprong, dat is waar de pc-games worden verkocht. Als je wilt helpen meer gaan hier - Antwoord HQ Deutsch - http://answers.ea.com/t5/Answer-HQ-Deutsch/ct-p/Answer-HQ-Deutsch als je een examen Engels forum kwam. Veel geluk.

He accidentally bought it on origin which is where PC games are sold. If you want to help more go here - Answer HQ Deutsch - http://answers.ea.com/t5/Answer-HQ-Deutsch/ct-p/Answer-HQ-Deutsch as you came to an English forum. Good luck.

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KillerWhalSam
Marshall

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