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is_very_neat's avatar
is_very_neat
8 years ago

Campaign Progress Reset Upon Computer Crash

Product: Battlefield 1
Platform:PC
Summarize your bug Hi everyone, I have seen similar problems to mine but I haven't been able to find a fix. I nearly had everything collected (as in Codex Entries and Field Manuals) in the campaign, and had completed all of the War Stories. One day I was loading in my game for multiplayer, and my computer crashed. One anomaly I had noticed is that my second monitor, that runs off my CPU's integrated graphics, lost input from my CPU, but my main monitor, running off my GTX 1070, still had an input. After pressing the reset button on my PC case, I had started BF1 only to see that it had put me in the "Storm of Steel" prologue. I thought this might have been a small glitch, so I played through it only to see all of my campaign progress and collectibles have been reset! I had already turned off cloud saving & started the BF1 Executable as admin, but to no avail. I appreciate any help greatly. Also, I had been recording the loading screen by accident when the crash occurred and it didn't save, unfortunately.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? 1. Load into a Conquest game 2. Hope your whole PC (not just BF1) crashes 3. Campaign progress may or may not be reset.
What happens when the bug occurs? Put me in the beginning prologue as if I had just started the game for the first time, after one's PC crashes when in BF1.
Please select your region North America
In what game mode did the bug occur? Conquest
AMD or Nvidia Model Number GTX 1070
Enter RAM memory size in GB 16

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3 Replies

  • ietxmmyrus's avatar
    ietxmmyrus
    Icon for EA Staff rankEA Staff
    8 years ago

    Hey @is_very_neat

    and welcome to AHQ.

    Sorry to hear your PC crashed and your progress is now reset. The campaign progress is indeed saved locally on your hard drive, usually in the "documents\Battlefield 1\settings" folder. If that file becomes corrupted, the progress might be reset. Unfortunately, there is no way to restore this.

    Your achievements and multiplayer progress however are stored on the servers and should be synced when you next log back in - you might have to play a few multiplayer rounds.

    If you log on to the Web Companion, does it show your codex entries and unlocks?

  • is_very_neat's avatar
    is_very_neat
    8 years ago

    Hello, I have checked on my companion and I have nearly all of the Codex Entries, and I can presume that I still have them registered, but those and my Field Manuals show up as 0/66 etc.

    But that aside, shouldn't a game I paid 60 dollars + the Season Pass have this fixed?

    Thanks for any help.

    EDIT: My achievements still show I have the "Enough for a library" achievement too. This is sorta frustrating, because I think I still have to collect them all again to get the Black Bess skin and others.

  • is_very_neat's avatar
    is_very_neat
    8 years ago

    Hey, it's been a week or so. I asked why a game I paid 120 USD for hasn't gotten this thing fixed. It's beyond frustrating, because I don't want to do all of the war stories + the codex entries + the field manuals for a SECOND time. 

    Thanks.

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