LOL the SAME thing happened to me, the exact same issue happened out of the blue and even talked to an useless representative via chat. Worst customer support ever.
EA StaffHey @ObscureLight333,
sorry to hear that you're experiencing issues. If you want to share some more information with us, that might help investigating the issue.
Did that happen after some update, has it always been like this? Are there any things you have done to troubleshoot this issue? Could you provide a DxDiag file so other players can take a look and narrow down the issue potentially?
I'd start with checking if everything is up to date - OS, drivers, software. Try to perform a clean boot, which could identify other programs or processes interfering with the game. Here's how you do this.
